We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Transferring knowledge (knowledge bases and knowledge articles) between instances

Peter71
Tera Contributor

We are in the process of consolidating a couple of instances into one new master platform. Our immediate challenge is moving knowledge articles to the new platform. XML is an option but you loose a lot of related information in the process (yes we could XML each related table and join table too).

 

Has anyone perhaps faced a similar situation where large amount of knowlege has to be transferred between platforms and how best to approach such a challenge?

1 REPLY 1

Not applicable

Hi @Peter71 ,

Refer to this thread for the steps you should take to migrate :

https://www.servicenow.com/community/developer-articles/full-export-import-knowledge-bases-categorie...

Also, if you like to use script , follow this : Migrating knowledge articles between Knowledge Bases via a script