Triggering an RITM2 on Lane2 with the closure of a sc_task of an RITM1 on Lane1
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11-21-2024 01:29 AM
Hello,
I'm trying to trigger an activity (Request Item) on a following LANE2 depending on a closure of a service catalog task on a previous LANE1.
Anyone knows how i can achieve this ?
Context:
Process Automation Designer with Xanadu
LANE 1: Fulfil RITM1 (with 2 catalog tasks)
LANE 2: Fulfill RITM2 - Fulfill RITM3
Thank's for you help.
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11-21-2024 05:41 AM
please share your playbook screenshot.
you can use create record activity in playbook but I don't think it will allow you to select variables
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-21-2024 08:44 AM
Hi,
Here is the screenshot.
In the first Fullfill Activity, the request item has 2 catalog task and i want to start Fulfill activites of the LANE2 when the fisrt catalog task is completed.
As i didn't find a solution, I'm trying now to use a Wait For Condition that is waiting for the value of a request item variable( example "var_start_others_ritms" = "yes") and triggered the activites on LANE2 to start after the "Wait For Condition".
For now, the Wait For Condition don't seems to work correctly, it's always on "waiting" state, even we set the variable "var_start_others_ritms" to yes in the catalog task.
Thanks