Triggering an RITM2 on Lane2 with the closure of a sc_task of an RITM1 on Lane1

AliREZIG
Tera Contributor

Hello,

 

I'm trying to trigger an activity (Request Item) on a following LANE2 depending on a closure of a service catalog task on a previous LANE1.

 

Anyone knows how i can achieve this ?

 

Context:

Process Automation Designer with Xanadu

LANE 1:  Fulfil RITM1 (with 2 catalog tasks)

LANE 2: Fulfill RITM2  - Fulfill RITM3

 

Thank's for you help.

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@AliREZIG 

please share your playbook screenshot.

you can use create record activity in playbook but I don't think it will allow you to select variables

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi,

Here is the screenshot.

In the first Fullfill Activity, the request item has 2 catalog task and i want to start Fulfill activites of the LANE2 when the fisrt catalog task is completed.

 

As i didn't find a solution, I'm trying now to use a Wait For Condition that is waiting for the value of a request item variable( example "var_start_others_ritms"  = "yes") and triggered the activites on LANE2 to start after the "Wait For Condition". 

For now, the Wait For Condition don't seems to work correctly, it's always on "waiting" state, even we set the variable  "var_start_others_ritms" to yes in the catalog task.

Thanks