Our team has been coming across the following error message while impersonating our test 'enduser' account to submit a specific catalog item:
Illegal attempt to access class 'com.glideapp.servicecatalog.DeliveryPlan' via script.
[Note: this only happens when we're impersonating the 'enduser' account, and ONLY for the catalog item form we're testing out in our non-production DEV environment.]
We've been able to trace the source of the error down to the business rule 'sc_req_item_stageGetChoices', but can't seem to figure out how or what needs to be fixed here in order to eliminate the error. This is what the script currently looks like for us:
/**
* Return the list of stages for a Request Item as a choice list
*
* We first determine if the item has a workflow or a delivery plan. For delivery plans,
* we create the stages from the delivery plan tasks. For workflows, we create the stages
* from the workflow stages.
*/
function sc_req_item_stageGetChoices() {
// Fix for Service Catalog Overview homepage
// We do not have current
/* Paris.SS - STRY0010136.RITM Break Fix -> FD flows should NOT trigger DeliveryPlan */
if (!current || current.cat_item.flow_designer_flow != null) {
answer.add("waiting_for_approval", gs.getMessage("Waiting for Approval")); // always add this
answer.add("closed_incomplete", gs.getMessage("Closed Incomplete"));
answer.add("Request Cancelled", gs.getMessage("Request Cancelled"));
answer.add("complete", gs.getMessage("Completed"));
} else if (current.cat_item.workflow != null && !current.cat_item.workflow.nil()) {
// Create the choices from the workflow stages
var version;
if (current.context) {
// We have already started a workflow for the item, use its version
version = current.context.workflow_version;
} else {
// We have not started a workflow for the item yet (pending request approval) so
// determine the version we will eventually be using
version = new Workflow().getVersion(current.cat_item.workflow).sys_id + '';
}
var wfs = new WorkflowStages();
wfs.setWorkflowVersion(version, current.context + '');
wfs.getChoices(current.stage, answer);
} else {
// Create the choices from the delivery plan tasks
sc_req_item_stage_DeliveryPlanChoices(answer);
}
}
// Choices include the Delivery Plan steps if a DP is specified
function sc_req_item_stage_DeliveryPlanChoices(answer) {
answer.add("waiting_for_approval", gs.getMessage("Waiting for Approval")); // always add this
if (current.cat_item != null && !current.cat_item.nil()) {
// there is a catalog item
var planID = Packages.com.glideapp.servicecatalog.DeliveryPlan.resolvePlanID(current);
var plan = Packages.com.glide.execution_plan.AbstractExecutionPlan.get(planID);
if (plan != null) {
var tokens = plan.getSortedTokenList();
for (var x = 0; x < tokens.size(); x++) {
var tt = tokens.get(x);
answer.add(tt.getName(), gs.getMessage(tt.getName()));
}
}
}
answer.add("closed_incomplete", gs.getMessage("Closed Incomplete"));
answer.add("Request Cancelled", gs.getMessage("Request Cancelled"));
answer.add("complete", gs.getMessage("Completed"));
}
