Trying to get a field editable on list view

[Rob Bushrod]

Hi,

I have a request from the Service Desk to be able to report on Business Time Left (task_sla table) but from the list view be able to amend the owner of the ticket, the field for this is on the task table.

I have added a list_edit ACL for th task.u_gsd_agent field but this does not seem to be working. When I try and edit the short description from the report it also is read only with the "Security prevents writing to this field" message.

Is there any way to achieve this, is it because of the task_sla ACL that only allows write access to the admin role?

Thanks,

Rob 

[pl7]

This may help - the First Related List needs to set to "Omit if empty" in the List Control configurations and the list has no records:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746809

[vkachineni]

Can you post the screenshots of the ACL.

Thank you

[Prakash Pareek]

Hi  robertb12 ,

You can once follow this step in the kb article and it might help you: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470

[pl7]

This may help - the First Related List needs to set to "Omit if empty" in the List Control configurations and the list has no records:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746809