Trying to Integrate Microsoft Teams to My Instance

Dave Solzberg
Tera Contributor

‎11-22-2022 10:47 AM

Hi!

 

This is my first post to the community, so please bear with me....

 

I'm trying to Integrate Microsoft Teams with my company's instance.  I feel like this should be easy, and I'm just missing something.

 

The "All > ServiceNow for Microsoft Teams > Install Azure apps" module is not in my instance.  

 

I need to install ServiceNow for Microsoft Teams.

DaveSolzberg_0-1669142788007.png

 

When I try and "Install/Update All (4)" of the 4 applications associated with "ServiceNow for Microsoft Teams" I get this message:

DaveSolzberg_1-1669142788055.png

 

When I open either of those applications and try to install, I get this message:

DaveSolzberg_2-1669142788057.png

 

or this:

DaveSolzberg_3-1669142788069.png

 

 



I then click on "sn_ace" to install it, but I then get this message:

DaveSolzberg_4-1669142788072.png

 

It says that it is installed, but it's the wrong version.

I have tried clicking the 3 dots, and "repairing" the app.

 

My question is:

 

How can I get the "sn_ace  1.3.1 version" and  install the "ServiceNow for Microsoft Teams" application on my instance?  

I can't find it in the store.

 

What am I missing?

 

Thanks so much for your help and time!

 

Dave

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5 REPLIES 5

Saurav11
Kilo Patron
Kilo Patron

‎11-22-2022 08:19 PM

Hello,

 

On my PDI I see the update option with all the versions for sn_ace

 

Saurav11_0-1669177125872.png

 

 

Looking at the screenshot for you the update option is not available so If it is a customer instance I would suggest you to create a Hi ticket as they will pretty easily sort it out for you.

 

Please mark my answer as correct based on Impact.

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No NaME
Mega Guru

‎11-22-2022 09:57 PM

Go to support portal and under automation, see if u can find activate a plugin.. 

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Sharmili2
Tera Expert

‎02-14-2023 06:01 AM

Hi,

 

Were you able to install 'Servicenow for Microsoft Teams' plugin after updating 'sn_ace'?. I am facing the same issue in my customer instance and just want to make sure if updating this would resolve the issue.

 

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icenhower
Tera Contributor

‎04-24-2023 03:24 AM

ServiceNow has released a KB article on this - KB1299826 

Resolution is:
Procure the Admin Experience Framework 1.3.1. version (via Request install / Get button) from the store via the link below:
https://store.servicenow.com/sn_appstore_store.do#!/store/application/5df6db91ebe4011090fa99602a5228...

Once this has been done, the requested version will be available for update within the instance.