Trying to Integrate Microsoft Teams to My Instance

Dave Solzberg
Tera Contributor

‎11-22-2022 10:47 AM

Hi!

 

This is my first post to the community, so please bear with me....

 

I'm trying to Integrate Microsoft Teams with my company's instance.  I feel like this should be easy, and I'm just missing something.

 

The "All > ServiceNow for Microsoft Teams > Install Azure apps" module is not in my instance.  

 

I need to install ServiceNow for Microsoft Teams.

DaveSolzberg_0-1669142788007.png

 

When I try and "Install/Update All (4)" of the 4 applications associated with "ServiceNow for Microsoft Teams" I get this message:

DaveSolzberg_1-1669142788055.png

 

When I open either of those applications and try to install, I get this message:

DaveSolzberg_2-1669142788057.png

 

or this:

DaveSolzberg_3-1669142788069.png

 

 



I then click on "sn_ace" to install it, but I then get this message:

DaveSolzberg_4-1669142788072.png

 

It says that it is installed, but it's the wrong version.

I have tried clicking the 3 dots, and "repairing" the app.

 

My question is:

 

How can I get the "sn_ace  1.3.1 version" and  install the "ServiceNow for Microsoft Teams" application on my instance?  

I can't find it in the store.

 

What am I missing?

 

Thanks so much for your help and time!

 

Dave

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RaghavMuthyam
Tera Guru

‎03-19-2025 08:45 PM

It's likely a role or access issue.

I encountered this issue once before. The plugins were installed correctly, but the module All > ServiceNow for Microsoft Teams > Install Azure apps was not visible.

We resolved it by adding the external_app_install_admin role to the admin user, and it worked. 


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