Twillio

aans
Tera Contributor

‎11-22-2023 07:15 AM

Hi All, I came across this link: Notify: Multi-Channel Notifications | Twilio. What is available with ServiceNow for SMS messaging?

I have also tried to reach out to Twillio but they are not responding.

 

 

0 Helpfuls
  • 670 Views
3 REPLIES 3

Maik Skoddow
Tera Patron
Tera Patron

‎11-22-2023 08:13 PM

Hi @aans 

 

ServiceNow itself cannot send SMS. You always need an external provider for that purpose. Twilio is a kind of standard when it comes to sending SMS notifications or using soft phones within ServiceNow. If you have a Twilio subscription, you can leverage the Twilio spoke to send SMS. Refer to the following article for implementing that: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852988 

0 Helpfuls

aans
Tera Contributor
In response to Maik Skoddow

‎11-23-2023 09:28 AM

Thanks Maik for your quick response.

As per the article I shared - Notify: Multi-Channel Notifications | Twilio., i can not buy a Twillio subscription so i am looking for an alternate.

 

0 Helpfuls

SN Emy
Tera Guru
In response to Maik Skoddow

‎06-04-2025 02:45 PM

Hey Maik,

with this Say Goodbye to Email-to-Text and Text-to-Email .

If we want to use NOtify/twilio to send sms, do we need to recreate all notifications that send emails to text and what about users who have a mobile phone device added to their notification preferences to send the PI notification to tier phone numbers as an sms? 

Thank,

Imane

0 Helpfuls