Twillio
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11-22-2023 07:15 AM
Hi All, I came across this link: Notify: Multi-Channel Notifications | Twilio. What is available with ServiceNow for SMS messaging?
I have also tried to reach out to Twillio but they are not responding.
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11-22-2023 08:13 PM
Hi @aans
ServiceNow itself cannot send SMS. You always need an external provider for that purpose. Twilio is a kind of standard when it comes to sending SMS notifications or using soft phones within ServiceNow. If you have a Twilio subscription, you can leverage the Twilio spoke to send SMS. Refer to the following article for implementing that: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852988
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11-23-2023 09:28 AM
Thanks Maik for your quick response.
As per the article I shared - Notify: Multi-Channel Notifications | Twilio., i can not buy a Twillio subscription so i am looking for an alternate.

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06-04-2025 02:45 PM
Hey Maik,
with this Say Goodbye to Email-to-Text and Text-to-Email .
If we want to use NOtify/twilio to send sms, do we need to recreate all notifications that send emails to text and what about users who have a mobile phone device added to their notification preferences to send the PI notification to tier phone numbers as an sms?
Thank,
Imane