Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ui action in ritm

rognomolta
Tera Contributor

‎10-07-2024 04:19 AM

Create UI action to restart cancelled/rejected Requested Item

Name: Restart

Available when state = Closed Skipped or Closed Incomplete

Requires role Catalog Admin

If Parent REQ is closed, mark as active and set state to Pending Approval. Restart workflow

Set RITM state to 1 and active to true

Restart (Or re-run) flow associated with the RITM

Add work note: Request has been restarted by (current user display name)

0 Helpfuls
  • 297 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-07-2024 06:59 AM

Hi @rognomolta 

 

Your requirement is not valid, OOTB, once a RITM / REQ is rejected its lifecycle is over and the user needs to create a new request. By adding UI action, you are going to create a big technical debt.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls