ui action in ritm

rognomolta
Tera Contributor

‎10-07-2024 04:19 AM

Create UI action to restart cancelled/rejected Requested Item

Name: Restart

Available when state = Closed Skipped or Closed Incomplete

Requires role Catalog Admin

If Parent REQ is closed, mark as active and set state to Pending Approval. Restart workflow

Set RITM state to 1 and active to true

Restart (Or re-run) flow associated with the RITM

Add work note: Request has been restarted by (current user display name)

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-07-2024 06:59 AM

Hi @rognomolta 

 

Your requirement is not valid, OOTB, once a RITM / REQ is rejected its lifecycle is over and the user needs to create a new request. By adding UI action, you are going to create a big technical debt.

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