UI Action scrolls to Resolution section only if section was opened earlier

[Sachin_Nasa]

Hi ServiceNow Community,

I have a custom UI Action button in the banner frame of the Incident form to scroll the user to the Resolution Information section without refreshing the page.

Current behavior:

• If the Resolution Information section is manually opened once, then clicking the button:

  • Makes Resolution Code and Resolution Notes mandatory

  • Scrolls correctly to the section
    (This works)

• If the section was not opened earlier (default form load):

  • Clicking the button does not scrolls the page

  • Because the Resolution Information section remains collapsed, so the fields are not visible

The section is part of the 3rd form section, which is configured like that.

Question:
Is there a supported way to programmatically expand a collapsed form section (UI16) when clicking a UI Action, so the Resolution section becomes visible before even its in 3rd section?

Thanks in advance!

[ZubairQ]

collapsed section is not in the DOM, so scrolling won’t work until you expand it first.

Use g_form.setSectionDisplay() in your client UI Action, then scroll.

Always expand the section first. Then scroll after a small delay. This is supported and upgrade-safe in UI16

[abbasshaik4]

Hello @Sachin_Nasa,

Please refer to the below link:
https://www.servicenow.com/community/developer-forum/how-can-i-collapse-expand-a-form-section-via-sc...

If it is helpful, please mark it as helpful and accept the correct solution; by referring to this solution in the future, it will be helpful to them.

Thanks & Regards,

Abbas Shaik