Unable to access Catalog Builder

terrieb
Tera Guru

We just upgraded to Rome on our DEV instance and I went to try and use Catalog Builder to edit an existing catalog item (add variables) and it's coming back saying I am not authorized!

I have the admin role and there is no longer a need to elevate roles, at least according to the pop up box below that appears when I try to do so

I also noticed I can no longer Service Now System Administrator group either.

So were permissions changed in Rome or do I need to add another role to be able to do my everyday sys admin tasks?

 

 

find_real_file.png

find_real_file.png

8 REPLIES 8

That's strange, I feel the roles or groups are missing for your User ID.

 

I hope it is not in the scoped application and your ID is not part of it.

 

Thanks,

Raj

--Raj

Vishal14
Tera Contributor

Hi Terrieb,

 

I am facing same issue for some catalog items. Did you get any solution from support team?

Edward Rosario
Mega Sage
Mega Sage

@terrieb Did you ever get an answer for this?

It worked it self out as we moved up in Releases....

 

Thanks!