Unable to change the state in Integration

[rajibosss11]

We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to add any script here please suggest solution

[Bhuvan]

@rajibosss11 

Check if State Model is defined to allow NEW to REVIEW state change

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/change-management/c...

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan