The CreatorCon Call for Content is officially open! Get started here.

Unable to change the state in Integration

rajibosss11
Tera Contributor

We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to add any script here please suggest solution

5 REPLIES 5

Bhuvan
Giga Patron

@rajibosss11 

 

Check if State Model is defined to allow NEW to REVIEW state change

 

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/change-management/c...

 

If this helped to answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan

rajibosss11
Tera Contributor

@Bhuvan  We customized that state and REVIEW is UI action once change is created simply we will click the UI Action to change It

@rajibosss11 

 

Refer below article and you can also find few more in communities how to execute UI action from REST API call

Bhuvan_0-1759202110842.png

Try this and hopefully it should work.

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

@rajibosss11 

 

Did you get a chance to review this as I believe the information provided should answer your question.

 

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan