Unable to Create Monthly/Yearly Business vs Non‑Business Hours Reports Using Filters
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04-21-2026 01:04 PM
I am trying to build reports in ServiceNow to categorize Incidents created during Business Hours (7 AM–4 PM) versus Non‑Business Hours based only on the creation time. I have tried multiple report filters, but I am unable to achieve this correctly.
I have tried the below filter but no use.
for non business hours


I have tried the below filter but no use.
for non business hours
and for business hours
please help me regarding this issue
2 REPLIES 2
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04-29-2026 12:39 PM - edited 04-29-2026 12:39 PM
try something like this
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04-30-2026 06:02 AM
Hi @LokeshwarRV
is your issue resolved?