Unable to create the ticket in third party application when i create an incident in ServiceNow

[Naga19]

Hi, 

I am facing an issues while creating the ticket in third party application while creating an incident in servicenow.

I have create the rest message to send the data from servicenow to third party application and i have configure the endpoint, hearder and all of the third party application. 

I have used the rest message in the business rule to trigger. 

when i tried create the ticket from post man it working as expected and create the ticket in third party application perfectly but when i tried to create incident in servicenow and that suppose to create ticket in third party application but it is not creating the ticket and there no correlation id is not generated on incident in servienow.

Could you please tried to help us 

it's urgent for us.

Thank you, 

Naga

[SumanthDosapati]

Your logs are self explanatory.

You can see what all are issues in that. few mandatory fields are not passed. and few values are not passed as expected. You need to update them.

[Ankur Bawiskar]

Hi,

The 3rd party application has mentioned all the mandatory fields and validations.

please check those one by one and update your script accordingly.

Regards
Ankur