Unable to find Change Request like Normal change, Standard Change and Emergency change in the incide

[AnushaY75520426]

Hi,

I am unable to find the Change Request like Normal Change, Standard Change and Emergency Change in the existing incident record. I wanted to create a normal change from existing incident record, but I am not finding the options in the context menu and grey area if I right click. 

I tried

1. I could see the change_request table in the tables and its list

2. In incident UI action I could see the create change request

3. plugins - I am unable to find the 

com.snc.change_management in installed, uninstalled areas.

4. I did cache.do 

Can someone help me with this. 

[Dr Atul G- LNG]

Hi  

Could you please try with a new user and grant ITIL role access to that user?

Also, it looks like this issue may be related to a plugin. Since this is a PDI instance, it can sometimes be unstable. Please verify the plugin, as you mentioned that it is not installed. You may need to install the required plugin and report any plugin-related issues if they persist.

One more thing—could you check whether you are able to see the Change module in the application navigation? If not, this has become a fairly common issue on PDIs recently.

In that case, it may be better to release this instance and request a new one, as the current instance could be corrupted or unstable. or take a lower version PDi and then upgrade or latest version

https://devxxxxx.service-now.com/now/app-manager/home/tab/installed/sort/install_date/search/com.snc...

[AnushaY75520426]

I have checked the plugins, change related incident plugin is there. But I don't see the Change module in the application navigator. May be I have to release the instance

[Dr Atul G- LNG]

In that case, it may be better to release this instance and request a new one, as the current instance could be corrupted or unstable. or take a lower version PDi and then upgrade or latest version.

[Tanushree Maiti]

Hi @AnushaY75520426 ,

Repair the Plugin 

Clear Cache using Cache.do

and try 

before requesting New PDI  instance