Unable to find Change Request like Normal change, Standard Change and Emergency change in the incide

[AnushaY75520426]

Hi,

I am unable to find the Change Request like Normal Change, Standard Change and Emergency Change in the existing incident record. I wanted to create a normal change from existing incident record, but I am not finding the options in the context menu and grey area if I right click. 

I tried

1. I could see the change_request table in the tables and its list

2. In incident UI action I could see the create change request

3. plugins - I am unable to find the 

com.snc.change_management in installed, uninstalled areas.

4. I did cache.do 

Can someone help me with this. 

[Tanushree Maiti]

Hi @AnushaY75520426 

It seems you are using PDI. Did you modified OOB UI action component  or  remove any role from admin.

If yes , 

Please check UI Action condition and validate that all are satisfying.

Here is Zurich PDI , UI action's condition->it is working fine for Sytem Administrator.

current.state != IncidentState.CLOSED && gs.hasRole("itil,sn_change_write") && gs.fieldExists('incident', 'rfc') && current.rfc.nil()

If No,

Repair Change management and Incident management Plugin.

[AnushaY75520426]

I checked with UI Action, it is the same no changes are they. I tried with plugins repair but no luck