unable to find UI action "schedule" in standard change request in ATF

Prapurna kondur
Tera Contributor

In the standard change request form in ATF I am unable to find schedule after submitting the form, Any ideas on how to fix that

Prapurnakondur_0-1722517616179.png

this is the error and

Prapurnakondur_1-1722517689983.png

these are the steps 

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @Prapurna kondur 

 

A schedule is not a UI action, it is a state. So you cant find that.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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ok , thank you even in the state it is not available and after the state new we should click the UI action schedule in order to proceed next ...any idea on that?

Hi @Prapurna kondur 

 

A change move to Schedule once it is all approved. It is an automatic transition

 

For Normal change

new - assess - Auth - Schedule

 

For emergency

New - Auth - Schedule

 

For Standard

New - Schedule

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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In ATF we have to impersonate the person and the assigned it to someone then I have I need to click UI action ----> this is where problem arises I am unable to find UI action called schedule on the form