unable to find UI action "schedule" in standard change request in ATF
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ā08-01-2024 06:10 AM
In the standard change request form in ATF I am unable to find schedule after submitting the form, Any ideas on how to fix that
this is the error and
these are the steps
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ā08-01-2024 06:11 AM
A schedule is not a UI action, it is a state. So you cant find that.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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ā08-01-2024 06:21 AM
ok , thank you even in the state it is not available and after the state new we should click the UI action schedule in order to proceed next ...any idea on that?
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ā08-01-2024 06:24 AM
A change move to Schedule once it is all approved. It is an automatic transition
For Normal change
new - assess - Auth - Schedule
For emergency
New - Auth - Schedule
For Standard
New - Schedule
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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ā08-01-2024 06:26 AM
In ATF we have to impersonate the person and the assigned it to someone then I have I need to click UI action ----> this is where problem arises I am unable to find UI action called schedule on the form