Unable to install update to Workflow Studio - Yokohama

[terrieb]

I am trying to install the update plugin for Workflow studio.  I am getting an error stating I have to install upgrades to the following plugins first:

Playbook Experience Components

Diagram Builder

However when I go to those plugins I get the message that I have to go to the Products age on the Store and click the Opt in to entitle the application.

Never got this before and I have not been able to locate that option on the Store page for either application/plug in.

[terrieb]

Not understanding here... Since when is workflow editor a separate paid plugin?  If so shouldn't that be stated in Release notes?

I'll just stay at the current working version for now if SN decided to start charging separately for this application.....

[Nikhil Bajaj9]

Hi @terrieb ,

I am referring the dependant plugins for which you are getting message that you need to buy /pay for it. Even in your screenshot message is there - that free trials will be for sub prod env only.

Regards,

Nikhil Bajaj

[terrieb]

Thanks for all your help both of you

I was just hoping that by installing the upgrade the occasional failures of flows stalling will stop.  It doesn't happen often but about 2 - 3 times a week I will have a request, either created manually or from a scheduled job fail.  

It triggers an Glide record invalid on the Request record and I detect it because the short description field on the request is blank.  Running a "test" on that flow retriggers it with no failure.

It sometimes happens on daily scheduled job where it works just fine 6 out of 7 days in a row and then 1 fails....

Frustrating because it's not consistent and its not the same flow each time.  Random

That is why I was hoping a patch install would fix this or upgrade to the workflow studio would fix it but I will wait for the upgrade to Yokohama Patch 5 next month to see if I can install it then.

If not I will follow your advice and open a support ticket!

[Nikhil Bajaj9]

Hi @terrieb ,

"If not I will follow your advice and open a support ticket!" - Yes, go for it and if you think we were able to help you in your query, please mark our answers as solution accepted.

Regards,

Nikhil Bajaj

[Ankur Bawiskar]

@terrieb 

better to raise a case with ServiceNow as this is for PROD instance.

If my response helped please mark it correct and close the thread so that it benefits future readers.