Unable to Order a catalog item in portal using ATF

[Supritha3]

Hi,

When i try to order a catalog item using "Order a catalog item(sp)" it is failing with the summary as "FAILURE: Validations failed. Failed to Order Item." These are the steps that i followed, and also once I open the catalog item in the portal page, I am unable to find some fields even though i have defined those variables

Can someone please help me find a solution to this.

Regards,

Supritha F

[Ankur Bawiskar]

Hi Swapnil,

the same details have been shared 3hours ago in my previous comment; it's just copy paste of the same HI article. Please avoid this.

Regards
Ankur

[Swapnil Soni1]

Hi Ankur,

Actually i am not seen your post. I just found this so I reply this here.

[R_32]

Forums moderation is for moderators only.

[Supritha3]

Hi Swapnil,

Thanks for the suggestions.

Regards,

Supritha

[Supritha3]

Hi Ankur,

Yes the 2nd step is not required i just added it to check the portal page, but then even without step 2 I am not able to order the catalog item.

I did set the system property  glide.sc.sp.twostep to true which i suppose is responsible for the order confirmation pop-up and also increased the timeout but still seem to have the same issue.I can see that the browser does not submit the form to server. One more notable thing is that even after giving a timeout up-to 35s I do not see any lag before moving to the next step, could this be a reason? 

Regards,

Supritha