Unable to Order a catalog item in portal using ATF

Supritha3
Tera Contributor

Hi,

When i try to order a catalog item using "Order a catalog item(sp)" it is failing with the summary as "FAILURE: Validations failed. Failed to Order Item." These are the steps that i followed, and also once I open the catalog item in the portal page, I am unable to find some fields even though i have defined those variables

find_real_file.png

Can someone please help me find a solution to this.

Regards,

Supritha F

20 REPLIES 20

Hi Supritha,

at which step it fails? Is it on open a catalog item (sp)

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Supritha3
Tera Contributor

Hi Ankur,

No its failing in the "order a catalog item(sp)" step.Well I can also see an order confirmation pop-up but then it fails as the final status.

Regards,

Supritha F

Hi,

can you share test screenshot of that step after it ran; order a catalog item (sp)

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Supritha3
Tera Contributor

Hi Ankur,

Sure.

Regards,

Supritha

find_real_file.png

Hi,

So at Order a Catalog Item (SP) it is failing

Is this for your personal instance?

Your instance is on NewYork which patch? in New York Patch 3 it is fixed

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader