Unable to Order a catalog item in portal using ATF
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‎04-17-2020 01:01 AM
Hi,
When i try to order a catalog item using "Order a catalog item(sp)" it is failing with the summary as "FAILURE: Validations failed. Failed to Order Item." These are the steps that i followed, and also once I open the catalog item in the portal page, I am unable to find some fields even though i have defined those variables
Can someone please help me find a solution to this.
Regards,
Supritha F
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‎04-20-2020 11:32 PM
Hi Ankur,
I am working in my test instance and my instance is on Newyork patch 7, and still facing the issue.
Regads,
Supritha
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‎04-20-2020 11:49 PM
Hi Supritha,
If this is your personal instance can you try to upgrade to Orlando and check once
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-21-2020 12:09 AM
Hi Ankur,
No i am not working in my personal instance but this issue is being fixed in patch 7 right?
Regards,
Supritha
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‎04-21-2020 12:29 AM
Hi,
it's fixed in below
Madrid Patch 8
New York Patch 3
Orlando
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-04-2021 04:50 AM
Hope you are doing good.
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If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.
Thanks!
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader