Unable to Order a catalog item in portal using ATF

Supritha3
Tera Contributor

Hi,

When i try to order a catalog item using "Order a catalog item(sp)" it is failing with the summary as "FAILURE: Validations failed. Failed to Order Item." These are the steps that i followed, and also once I open the catalog item in the portal page, I am unable to find some fields even though i have defined those variables

find_real_file.png

Can someone please help me find a solution to this.

Regards,

Supritha F

20 REPLIES 20

Supritha3
Tera Contributor

Hi Ankur,

I am working in my test instance and my instance is on Newyork patch 7, and still facing the issue.

Regads,

Supritha

 

Hi Supritha,

If this is your personal instance can you try to upgrade to Orlando and check once

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Supritha3
Tera Contributor

Hi Ankur,

No i am not working in my personal instance but this issue is being fixed in patch 7 right?

Regards,

Supritha

Hi,

it's fixed in below

Madrid Patch 8
New York Patch 3
Orlando

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Supritha 

Hope you are doing good.

Did my reply answer your question?

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

Thanks!
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader