Unable to see the ticket under "My groups Work"

RahimKhanM · ‎08-07-2025

Hi Team,

Few users have reported that they are unable to see the tickets under "My groups Work" list view. it was working fine couple of days ago.

They see error : "Security constraints prevents access to requested page"

I have checked the roles and they look fine.

Please advice.

GlideFather · ‎08-09-2025

Hi @RahimKhanM,

navigate to any of the records that should be visible but is hidden, open it and click right mouse button in the top banner and select acces analyzer to understand it better

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

Nikhil Bajaj9 · ‎08-09-2025

Hi @RahimKhanM ,

This error - "Security constraints prevents access to requested page" comes when there is some ACL and access issue so please check if user have all required roles, access and no ACL is revoking the access.

If my answer was helpful, please mark it- solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj