Restrict Auto-Assignment to Selected Users in Assignment Group

[pavanakumar]

We use a custom module that automatically assigns tickets to users within a specific assignment group when they interact with it (e.g., by clicking the module). We’d like to prevent certain users in that group from being eligible for auto-assignment. Is there a configuration or logic we can apply to restrict this?"

 I’d appreciate any suggestions or solutions you can share.

Thanks in advance!

[prerna_sh]

Hi @pavanakumar 

You can try "assignment Rule".
Assignment Rule form

Let me know if this doesn't work.

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

[Dr Atul G- LNG]

Hi @pavanakumar 

Assignment rules work at the group level, not at the “assigned to” level. Any reason you don’t want to assign the record to a specific user?