Hi @nateh3roux,
The "user not authorized" error in ServiceNow Agile boards typically indicates that the users do not have the necessary roles or permissions to perform actions such as starting or ending sprints. Here’s how you can address this issue:
Check User Roles and Permissions:
- Ensure that the affected users have been assigned appropriate roles that allow them to manage sprints. Roles like x_agile2_scrum_master or x_agile2_admin typically have the necessary permissions.
- Verify if the roles have the correct ACLs (Access Control Rules) that allow them to perform sprint-related actions.
Review Agile Board Configuration:
- Check the configuration of your Agile board to ensure that it is correctly set up. Verify that the board settings and permissions are aligned with your organizational requirements.
- Ensure that the user roles assigned to the board members match the roles required to perform sprint operations.
Inspect Agile Application Scope Permissions:
- Navigate to the Agile application scope in ServiceNow.
- Review the scope permissions (x_agile2) to ensure that users have the necessary access rights within the scope to manage sprints.
Test Permissions:
- Test the permissions by logging in as an affected user and attempting to start or end a sprint.
- Check the system logs (System Logs > Log Files) for any specific error messages that might provide more insight into why the authorization is failing.
Role Assignment and Troubleshooting:
- If the issue persists, consider temporarily assigning the affected users broader roles (e.g., x_agile2_admin) to test if it resolves the problem. This can help isolate whether the issue is with specific role permissions.
ServiceNow Instance Configuration:
- Ensure that there are no configuration issues in your ServiceNow instance that could be causing permission inconsistencies.
Thank you, please make helpful if you accept the solution.
