Unable to view message body feild when user tries to send a mail from ServiceNow platform.

Jithin07
Tera Contributor

‎05-02-2024 08:09 AM

User was unable to send or reply from ServiceNow platform. When tries to send the mail the 'message body field' is not coming, simply the To, Cc, Bcc, Subject lines are visible. checked the same for some users who has similar access. but they can send the mails.

Please find the snip 

 

Jithin07_0-1714662226799.png

(Before taking the snip, I just changed details in mail template due to security concerns)

0 Helpfuls
  • 308 Views
3 REPLIES 3

Sandeep Rajput
Tera Patron
Tera Patron

‎05-02-2024 08:11 AM

@Jithin07 Please check if there is any field level ACL defined on the message body field which is failing in this case.

0 Helpfuls

Jithin07
Tera Contributor

‎05-02-2024 08:17 AM

How Can I verify the ACL for the email body?

0 Helpfuls

Jithin07
Tera Contributor
In response to Jithin07

‎05-03-2024 07:54 AM

it is facing only for one user, is that would be related to their issue on the profile?

0 Helpfuls