Undoing a change cancel
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08-01-2018 06:22 AM
Can I revert a cancelled change request to a previous status ? Anyone Snow admin or developer can do that ?
Thank You
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Change Management
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08-01-2018 08:58 PM
I wouldn't recommend reverting once its cancelled, that could be a process nightmare (for cancelled typically means inactive, etc.. and could just open a box of worms with people cancelling, restarting, cancelling, etc).
Perhaps this is a opportunity to use the "copy change" functionality (which I believe is OOB functionality) so they can start fresh instead.

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08-01-2018 09:03 PM
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