Click a UI action to reject a request is not working. It is not changing the state to rejected through the Atf step, any other way to reject a request through atf. It is working when I did it manually. Please help me on this.
Hello everyone, I created an iCal to send notifications to change request clients, whenever there is change maintenance, of the Standard, Normal and Emergency types, in the scheduled, re-scheduled or canceled states, for the affected services.In an o...
I am trying to generate a report that shows who is on call at the time I run the report. I have tried to run it from several tables, schedule, rotation, etc. I am able to get the people that are currently on call. I am not sure what table I should be...
In one of the catalog items, I am having a filled mailbox type, and in that I am having the option as personal mailbox. So if I select the personal mailbox, then there is another field that is the mailbox email address. So if the requested by is rais...
Hello Guys ! Good day ! How to see how many licenses are available and used before a catalog item for a new request is submitted. In addition after a specific threshold is reached inform the POC that this is getting close to the limit.Can someone P...
I need help creating an email script that allows users to click "Accept" and "Reject" buttons in a notification to open Outlook, with the email body in Hebrew. While my current script successfully opens Outlook, the email content doesn't appear with ...
Small question, at the moment in our incident management module we have configured that tickets close after 7 days automatic when in attempt 3, but I also need to have that when in attempt 1 or 2 after 7 days ticket goes to in progress automatic. Is ...
Hi All, I have a requirement to update data in the `cmdb_ci` table, specifically to set the Coalesce field to true for the "serial number", as shown in the screenshot below. The requirement is to update records only when the field values are blank, m...
Hi Team, We have a requirement to configure a menu "My Assets" in Self service portal and when we clicks on "My Assets" it will redirect to a page in which we can see the list of CMDB devices which are having assigned to as logged user.We need to con...
One of our users reported this and I wanted to see if anyone found a way to fix this. OOTB, itil users are only allowed to resolve an incident, and not close: Here's the issue. When a user in list view, they are given the option to close: I was ask...
Hi,A 'CheckBox' variable set to "read-only = true" can be selected even if it is shown in the portal view as not allowed.This behaviour has been seen in the order guide and catalog item.What would be the reason and how to find and correct it. Please ...
Hello, has anyone created a PO log using ServiceNow? I have the basics of creating one via the Service Catalog. I just want to see if any other companies have pulled this off? Also, one someone request a PO would anyone has advise as far as getting a...
In my use case where i have total 7 catalog item ( in order Guide), where 6 of them run on same workflow (fulfillment process) and 7th ( which is basically adding user into requested groups after respective group manager approval) run on another flow...
We have configured skill-based routing for RITMs on one of the catalog items. As part of this, we created a new skill, established a skill determination rule, and made the skill mandatory. We also associated the skill with a user in a specific group....
I'm a user of ServiceNow. I am trying to print the Change Request form using the PDF option, but it only prints the main form. How would I print all of the RFC to include the tabs such as Impacted Business Applications, Impacted Territories, Change T...
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