Good day,We are trying to get a report on how long an SLA definition was with each group and what the SLA Definition is.We have an SLA Definition named 'Incident Service Restore 1 (Desk Side)'. How can we create a report that shows the definition na...
Hi had a requirement where i need a generate URl and create a incident and add the URL into incident worknotes. I am sharing my requirement. The Okta API will lock out the token if it is not utilized for 30 days. We want a schedule flow created that ...
Greetings, I've been wracking my brain around this for a few days and figured it was time to ask for help. In my use case, we're an MSP and we need to combine "Resource Planning" with "Scheduled Maintenance" into multiple calendars in ServiceNow, if ...
Hello Team,I have a requirement to create a Inbound email action. My requirement is that subject will contain "CETARIS MAINTENANCE MICROSOFT: Add PO Number" in which CETARIS MAINTENANCE will be unique and Microsoft and Add PO Number will need to upda...
I have one catalog item and 2 variables 1. single line text : Mandatory2.Multiline text : Non - Mandatory I want to hide first varible on the catalog form. Using Catalog ui policy but not working . Any idea help me .
Hi Everyone,I have some dependent fields (Division is dependent upon country and HFM entity is dependent upon Division) while importing the records in the table via import set, data are imported in the table and available in DB and list view but thos...
Hi: I want to add the search box to the list view. Any idea how to do that?I want it to look like:
Hi , I am doing bulk upload of data into custom table. I am using data source and transform map to validate the data in the excel sheet and dump the data to a custom table. Now I want to automatically export the data from custom table as csv/excel fo...
Hello everyone, I have a requirement where I have done integration with third party using rest message for change table which is working fine .After build stage the change is created in third party and now when it moves to test , it will perform test...
I am creating a UI Policy to show or hide variables in my portal catalog item dependent on what is chosen in a select box variable. When choosing the conditions "<variable name>" is "<actual variable name chosen>" I save this to then setup my Catalog...
Dear community,I created a Checklist template called "ServiceNow Checklist" and I would like to apply it to the current incident with an onChange client script whenever the category of the incident changes).Any idea how to do that?Thanks and kind reg...
Hi All, I have got a requirement to capture the time taken for an approval group to approve the change. we need to calculate time from the time the Group approval requested to the time It was approved.Please help me with any of the suggestions .I hav...
Hi Everyone,I am creating a workflow for a record producer and I want that if approver rejects the approval then he should be able to change a field value of that Record producer. How can this be achieved. Needed your valuable suggestions. (would be ...
Hi all,We need to create a breakdown for the planned_end_date in the change_request table. Could someone please clarify which source table we should use for this breakdown? Any help would be appreciated!" Thank you.Vidya
Hi,I have the below requirements. server_names is a List Collector variable referring to the cmdb_ci_vmware_instance table. Based on the Servers selected, we need to populate the IP addresses(ip_address) of those Servers into the ip_maint_list variab...
