Update Impact and Urgency for Incident and Problem module

[Neha21]

Hello Community,

We need to update impact and urgency wording of 3 - Medium for both INC and PBM module.

Is it a best practice to just update OOTB display value or shall I inactivate OOTB record and create all together a new entry? Just wanted to know what's the best practice.

Thanks,

Neha

[Ankur Bawiskar]

@Neha21 

you can update the choice label, don't update choice values as it will impact at other places.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Neha21 

You can do in choice side like this

I would suggest not making the change, as it could spoil the user experience due to inconsistencies across different modules.

[Shivalika]

Hello @Neha21 

It's best to inactivate the OOTB values and create a new one. Because you may need to revert anything ever, so if you have kept it intact it's best case scenario. 

Create a new one with the label you want.

There are various ways to do so. Configure choices from the form field or directly go to sys_choice table and create them. Next way is to go to dictionary of priority field and edit the choices related list. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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[Shivalika]

Hello @Neha21 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway, so that it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE