update worknotes based on the inbound email

[siva58]

hii all,

i need help in the inbound emails

my requirement is :-

i am sending email with following  fields.

1.name

2.address

3.city

after recipient receving the email, he will update these field values. and he will reply to that email.

so, for this condition i created inbound email.

need help here

---> if recipients that send replies to the email from servicenow will update the section"worknotes".

[Vamsi Sreenivas]

Hi Siva,

In inbound email action, under actions section you can set "worknotes to Body(Text)" as shown in below image:

Please mark my answer as HELPFUL / CORRECT if this help resolve your issue.

Regards,

Vamsi S

[siva58]

@Vamsi Sreenivas it was not working. worknotes not updated

[Vamsi Sreenivas]

Have you tried like this in the script? Like.....

current.work_notes = email.body + '';