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Resolved! How do you structure Asset when each instance of a laptop can have variable hardware (different RAM, processor, etc.)?

How do you structure Asset when each instance of a laptop can have variable hardware (different RAM, processor, etc.)?-----I have a client that is a fairly small company and allows their employees some flexibility within a particular laptop model.How...

Resolved! How to hide all the related links in a view?

I have 3 related links in a form. When in a particular view, I would like to hide all the related links.I also see Update & Save buttons in the view. Do I need to go to the UI Actions of Update & Save and set the condition not to be visible when in a...

dini1 by Tera Contributor
  • 8059 Views
  • 3 replies
  • 11 helpfuls

curl failing to authenticate to ServiceNow

Hey guys,Having some trouble authenticating to our instance using wget/curl.I'm trying to automatically fetch a report each morning. The built-in email feature won't suffice as I can't easily make the jump from 'email attachment' to 'file saved in a ...

deon2 by Kilo Contributor
  • 2825 Views
  • 1 replies
  • 0 helpfuls

Resolved! pending caller ticket close

I have added new incident state named "Pending Customer. Could oyu please help how can i add following rule in to IM Module?Incident State = Pending Customerif there is no response from customer than ticket should be closed after 5 days automaticlly?...

c_neytergen by Mega Contributor
  • 2447 Views
  • 13 replies
  • 1 helpfuls

Metric - Updates to cases per person

Hi All,I want a new Metric to be created within ServiceNow   that tracks updates to cases per person.I want to apply this to the task table so that all task records can be reported against for this metric. It would be good if this metric can be appli...

sanjeevkalia by Giga Contributor
  • 1228 Views
  • 5 replies
  • 1 helpfuls

Visualizing Servers, Racks, and other DataCenter equipment

The ability to graphically view this equipment and the relationships is very helpful. But of course I want "just a little more".....Or maybe this is already possible? Go ahead and "whomp the noobie" if needed.1) The "rack" item has values for "rack u...

robin850 by Giga Contributor
  • 3497 Views
  • 7 replies
  • 1 helpfuls

Planned start date and Planned end date not changing

Working on Change Management in ServiceNow Fuji release.   When attempting to create a new change, I am unable to update the "Planned start date" and "Planned end date" fields. When selecting a date, the fields stay as "empty".I'm not aware of any ch...

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Can ACL be overridden ?

Hi All,In our project, we have written an ACL for allowing permission to edit all variables in the problem when the state is not Resolved, cancelled or closed. Now we have a requirement that we need to give access to edit a single field even after Re...

Resolved! OOB Setting Priority in UI Based on Impact & Urgency

I recently received my shiny new ServiceNow instance and am in the process of learning how everything works... I see that out of the box (OOB), my Fuji instance incident form sets the priority automatically based on impact and urgency.   That is, the...

Nia McCash by Mega Sage
  • 2229 Views
  • 5 replies
  • 2 helpfuls

Closing bulk incidents

Hi,I have configured the service-now for creating incidents based on inbound emails and it is working fine. I am looking for a way in which i will be able to close n-number of incidents with same reason ( coz at times we get repetitive alerts and clo...

rohit231 by Kilo Explorer
  • 5284 Views
  • 3 replies
  • 0 helpfuls

Impersonation not fully functioning

I'm an admin and I'm having trouble with the impersonation feature for Problem Management. Right now, I tried using the impersonation feature and it works if I try to impersonate an 'Incident User' but when trying to impersonate an actual person (wit...

Resolved! How to set assignment group from a Catalog Item

I have a catalog item called "Self Assigned Task".   I have created a Reference field called "AssignGrp" for this catalog item, which looks up the assignment groups.   I would like to take the group selected during the Request process and have it fol...

jmbrake by Kilo Expert
  • 7825 Views
  • 16 replies
  • 0 helpfuls

Resolved! Activity Stream fields not matching Activity Section fields

I'm seeing an issue with the fields that are appearing in the UI14 Activity Stream (on Eureka Patch 7).For example:We are using [task].[state] (labeled "Status") on Incidents, so we have customized the Activity Section formatter to display changes to...

Resolved! Relating Closed incidents to problem

Im trying to relate a CLOSED incident to a problem....But it seems like this is not possible, which puzzles me a bit...As it is very good practice to relate closed incidents to problems, as "evidence" to support further investingation for a root caus...

larsbager by Tera Contributor
  • 5233 Views
  • 5 replies
  • 0 helpfuls