After creating a request we are sent to the Order Status page. Within that page, you are given the REQ number. You have to copy and paste it into the search to pull it up. Is there a way to make the number link to the ticket?
Good morning guys,I'm tasked to research this task ticket type='ticket' with prefix 'TKT'. Is anybody here can help me figure out what is this for and how SN originally use it for? I appreciate all your inputs. Have a great day!Thanks,Enrique
Hi,I have developed a couple of service catalogues in the past, but starting afresh for another organisation in reconfiguring the existing service catalogue.This being a basic excel sheet holding everything software related and hardware related.What ...
What's the best service-now practie to implement a hardware (Asset) loaner program? Does one create a CI for (let's say) a projector and associate to a Request? Just seraching for ideas.
How can I set the Default List View that will appear when a reference field is opened up? The Reference List view is currently the default, which I do not want to modify since that will affect all other applications. I am building a scoped applicatio...
Is there an easy way to switch between two user ID's when you're using single sign-on?At the moment the only way I see around this is to actually log off our windows session and re-login with the administrator ID and then launch service now. We don...
How can I hide modules in the navigation based on Roles?e.g. I have one module which is available to all users who do not have any roles but that module should not be displayed to specific Role . Create NewAllMy Open ItemsMy Close ItemsIf these are t...
Hi everyone,in our DEV environment I had an LDAP user sync running for testing purposes a couple of years back. After numerous upgrades I have lost the configuration and am trying to set it up again on HEAD (Fuji) version of DEV.When I try to add a n...
Hi everyone, We are currently trying to run reports on our sc_task table and we noticed that there is a "Duration" column that does not populate any information. The way we deal with duration right now is by exporting to excel and doing the calcul...
I am changing some codes to limit the size and type of the attachment files and this can be done via "attachment" UI Page. This works where user try to attach files via attachment ui page, however when drag&drop is used they are able to attach whatev...
G'Day ServiceNow gurus,We just migrated to Fuji and we are starting to play with the knowledge base databases in our development instance.We have a knowledge template called "Systems new article" which basically fills the text underneath of the "Sh...
We can have many users registering an incident for the same reason. Is there some way we can relate them in Servicenow?
I have come to a road block here.I have a onAfter business rule which entirely depends on current.operation() and it is null. The business rule is firing.The first gs.info message logs:Business rule running: null 4f65a2676f9a0200b5919e0cbb3ee43b. Doe...
We are a new ServiceNow customer migrating away from a CA Unicenter environment (Service Desk, Service Catalog, UAPM Asset, etc.). We went live over Summer 2015 with Incident, Problem, Change, some internal Knowledge documents, and a manual load of...
Can a manager designate multiple delegates for any given workflow and can a manager designate different delegates for different processes?For example, as a manager, I want John Doe to be my backup approver for Service Catalog items. However, I may ...