Update worknotes with setWorkflow false

[sukran]

How to update worknotes comments in the RITM activity, when we use setworkflow (false) through background script?

req.work_notes = 'closed your request with approval';
req.request_state = 'closed_complete';

req.setWorkflow(false);// will not trigger BR/Email notification
req.update();

[Ankur Bawiskar]

@sukran 

when you use setWorkflow(false) the journal entry is not audited and hence it won't show in activity log

solution

1) insert record into sys_journal_field using GlideRecord for your record and verify if the work notes shows in activity log

Example script

var rec = new GlideRecord('sys_journal_field');
rec.initialize();
rec.name = req.getTableName();
rec.value = 'closed your request with approval';
rec.element = 'work_notes';
rec.element_id = req.sys_id;
rec.insert();

[sukran]

@Ankur Bawiskar  yes its inserting a record in sys journal table ,  but I couldn't see it get updated in the REQ record activity 

element id is correct, but why its still not get updated ?

[Ankur Bawiskar]

@sukran 

If it's still not showing in activity log when you are inserting record using GlideRecord in sys_journal_field then I believe it's not possible to achieve this.