Use of Coaching Module in Change Management

[akatok]

Our organization has spent the last 6 months implementing the Coaching module for Incident Management. We are now looking to implement Coaching in Change Management. Would appreciate any and all feedback from those of you that have implemented Coaching within the Change process, share lessons learned, etc.

Thanks in advance!

[Abbas_5]

Hello @akatok,

Please refer to the links below:
https://www.servicenow.com/community/itsm-blog/servicenow-coaching-module-demo/ba-p/2332545

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/coaching/concept/...

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future. It will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Santiago Urzua]

Hello @akatok, 

I’m currently starting to implement it in my organization as well. How has the process been for you so far? Have you encountered any major challenges?

I’m facing some issues with a specific condition for triggering a coaching opportunity — I’m looking into handling it through a script.