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Used field is not set to true in kb_use table

Kasia5
Tera Contributor

‎12-02-2025 01:32 AM

Hi All

 

I have an issue that when article is attached automatically to incident, then in kb_use table there is no record with field Used=true. I have the functionality in Script Include to set this field to true but it works only when article is attahced manually. Any suggestions what can I do to make it available in both cases?

 

Thanks in advance for help 

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Raghav Sharma24
Giga Patron

‎12-02-2025 02:34 AM

what is the execution Point of script include?

if a SI is being executed from a BR and BR has condition gs.isInteractive() then the script include will not execite in case of article being attached via script.

 

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