User added a comment and it auto approved the req item?

[Jared Wason]

Hi, we came across a weird issue where a licensed user added a comment to requested item that was waiting for approval. As soon as they added their comment the req item got approved. I have tried looking at the business rules on sc_req_item table but dont see anything that would allow this. Does anyone know what may have caused this or where I should be looking? 

Thanks

[SN_Learn]

Hi @Jared Wason ,

You can also consider checking the workflow 'wait for condition' . If that caused this issue.

[Jared Wason]

Thanks for the response! I checked the workflow and its wait for condition is 'an approval from each group'. Is there a way to see deeper into how the 'approval from each group' is fired? I can't find it anywhere in the system. 

[Jared Wason]

If this helps, here is what the workflow shows me.