User criteria not working on change model

Wirasat · ‎01-29-2024

I have created a new change model and I am trying restrict it by using user critiera. I aded that user critieria in Not available tab but it is not working.

Wirasat · ‎01-30-2024

I was able to figure it out. Had to remove some custom ACL on chg_model table. These ACL were bypassing the user criteria listed in Not available and avialable tab.

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Sainath N · ‎01-29-2024

@Wirasat : By any chance are you checking with an admin user? Admins will be able to see all in the system...

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Wirasat · ‎01-29-2024

No. I am impersonating the user.

Dr Atul G- LNG · ‎01-30-2024

Hi @Wirasat

https://www.servicenow.com/community/developer-forum/change-model-available-for-and-not-available-fo...

https://www.servicenow.com/community/itsm-forum/user-criteria-not-working/td-p/854299

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Wirasat · ‎01-30-2024

I was able to figure it out. Had to remove some custom ACL on chg_model table. These ACL were bypassing the user criteria listed in Not available and avialable tab.