User getting Locked out automatically

Nandini5
Kilo Contributor

‎02-13-2020 10:20 PM

Hi Everyone,

I dont know y one of the user in my prod instance is getting inactive and locked out after every LDAP run on daily basics.i have tired making him active and removed the check in from lock out but again in sometime he gets locked out.he is active in his active directory as well everything is perfect according to his profile,he is just facing issue with his snow instance.

Do anyone has faced the same issue.please let me know what needs to be done in this case.

0 Helpfuls
  • 3,645 Views
5 REPLIES 5

midjoule
Kilo Sage

‎08-18-2022 07:13 AM

Hello,

I had the same issue and finally we found out that :

  • the same account was used for the 2 (or 3) environments of the instance (DEV, TEST, PROD)
  • LDAP Server -> Listner checkbox was ticked
  • one of the instances used a wrong password and this was locking the user

So we removed the "Listener" tick and we aligned the passwords.

Note that best practices (of the company) was to have 3 different accounts : 1 ldap account per environment.

Hope it helps 🙂

0 Helpfuls