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Resolved! How can I change the picture of an item in the Service Request Catalog if the [Update][Delete] Options are missing? - Anyone ran into this?

A colleague create an item in the request catalog. That is fine, pretty standard stuff: He then went ahead and copied it via the Insert and Stay option, but the new Item seems to be missing the [Update][Delete] option? Did anyone run into something...

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MO1 by Giga Contributor
  • 4147 Views
  • 10 replies
  • 8 helpfuls

Resolved! Hide 'Close Incident' button based on 'State' == Resolved

Dear Community, I was wondering if someone could help with the following… We need to hide the ‘Close Incident’ button (affect all users) when the ticket is in a ‘State’ of Resolved. It currently serves no purpose at present, and that confuses some pe...

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Pierre5 by Kilo Expert
  • 3072 Views
  • 24 replies
  • 3 helpfuls

Sequencing choice list

Sequencing choice items is something we are trying to figure out.  I can create a choice list for my incident item, however, if I do not put them in order, it will not show in alpha order on the form. I know that I can set the order while adding my c...

Get the first name of the person (agent) who updates the ticket

Hi there, RE: Get the first name of the person (agent) who updates the ticket I was wondering if anyone could help with the following. (P.S. You are dealing with a complete novice here, just so you know). We have default emails and custom replies tha...

Pierre5 by Kilo Expert
  • 1484 Views
  • 10 replies
  • 0 helpfuls

Resolved! How do i assign a single task to multiple groups from a single workflow

I have a workflow with a "create task activity" that already assigns to a group for fulfillment. The challenge is that I also want to be able to assign the same task (it is a general task) to multiple groups  from this same workflow.  Is there a way ...

AP30 by Tera Expert
  • 1932 Views
  • 4 replies
  • 0 helpfuls

Trigger an event from a business rule on Task_SLA

I created a business rule that is set to run when the Business Elapsed Percentage hits 50%, this is an after rule set to run on update and insert. I can not get the sla.warning event to fire.  I would like to pass who the assigned to is on the task o...

How to get URL suffix of Service Portal in Service Catalog

We are using multiple Service Portals. I want to get the URL suffix of Service Portal (ex: sp) when catalog item is requested from only the Service Portal.I am trying to get the URL suffix using "onSubmit" client script of Variable Set. How can I jud...

Create a user search widget in service portal

Hi,  I am trying to create a widget in service portal. It is a search widget which fetches the name of the user from sys_user table as the name is typed and select the user. As I am new to service now, I am not able to figure out the script. Please h...

Deepika28 by Tera Contributor
  • 1702 Views
  • 2 replies
  • 6 helpfuls

Using indexOf() to loop through array values in script

    We have been asked to setup an Inbound Action (IEA) for a recently acquired email address. The email will contain keywords in the subject or body that will determine where to send the email…HR Case or Incident. (For readability, I've reduced the ...

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kevinthury by Tera Guru
  • 4630 Views
  • 3 replies
  • 0 helpfuls

Parsing HTML data

I have a response from web service in html format. I need to parse that out to extract the values. What is a good way to extract the data? Is there a way to convert html to xml and then parse the data?  Thanks  

samadam by Kilo Sage
  • 1737 Views
  • 8 replies
  • 0 helpfuls