I'm trying to create a report detailing the average number of days incident tickets are open for a specific Support team for a select-able date range. I am trying to show it for current month, last month and previous month by month. It would be great...
What are the implications of ITIL users (Fulfillers) belonging to multiple assignment groups? Thanks, David
Hello,I'm trying to use Group List from the incident table as a start condition for users within a certain group (see screenshot below). For some reason, the SLA will not attach. Does anyone know what the Group List field is used for? My impression i...
Hi all, I'm looking for some assistance with the following issue. I have imported 300 assets using a transform map, as the easy import doesn't appear to be working but that is a separate issue! This issue I am currently having, is after the import is...
I'm looking change the information displayed in the Configuration Item info Popup screen to show more relevant information when clicking on the (i) in an Incident. In the screen capture, it shows the Name of the Business Service, as well as the Busi...
Hello All, i have created onchange client script to remove option based other variable but it is not working as expected please provide your inputs on it below is my scenario. Two Variables of type select box A and B A has two choices x and y B has...
Hi everyone, I have recent;y been given the task to to stream line the hardware order process, As of right now it is pieced together and clunky. I am wondering how others have taken on this task. How did you deal with ordering hardware for new staff?...
I 'am new to SNOW. I was playing around with my dev instance ( Client scripts and UI policies) and while doing so now i see that when iam trying to create any new incident record the caller id field gets blank although when i search to choose the cal...
Hello, I am learning Inbound email actions, Can anyone help me in understanding this topic. Here, Im trying to create a incident through email( how ever there is an OOB inbound email action) . I have set the system properties to email receiving enabl...
I am creating an Order Guide for use on the Service Portal and am having an issue getting the quantity to display on the included items. I am using a modified version of the SC Order Guide widget that allows for the toggles to be defaulted to the of...
I have some surveys in the "ready to take" state that need to be canceled. According to ServiceNow docs, you should be able to go to the active contexts workflow and select it and then cancel it. However, none of these are listed in the active con...
Hi All, My Omit Edit Condition Script is not Working as expected? The Edit Condition Should Omit if the current logged in user is part of the incident assignment group. Below is the Script! var answer;if(gs.getUserID().isMemberOf(current.assignment_g...
Hello Experts , We are using ATF for our ITSM testing . We have recently added a few more integrations with dev-ops tools and PeopleSoft using REST API's . I would like to know if ATF can do testing beyond the platform ?
everyone, We have business service 'Blackberry' with support group 'Capacity Mgmt' When ever the business service is selected as 'Blackberry' then the assignment group look up list needs to show only 'Capacity Mgmt'. Now if we select business service...
Hi, if we see here , font is very dull feeling very hard to read. So can we add deep Black Color and bright to this font
