I have a requirement to update all change requests with a worknote that includes a short note and also includes the name of the configuration item associated with the CR. I've got a background script written that can successfully update CR's that hav...
HI, I'm new to change mangagement. I did walkthrough youtube videos on Change types and created an emergency change. I have few basic questions on this. I have mentioned my understanding in the points below. Correct me if I'm wrong somewhere on those...
Hello, I'm working on change management in personal dev instance. i have created CAN definitions and meeting. but my question is what is the use of "Meeting Notes" in CAB Workbench. how to add meeting notes while during the meeting? Thanks, Aravind
Hi, What is the criteria for the users to be listed in the reference field "CAB Manager" in "CAB Defintion" form. When I try to select CAB manager from the reference field, no users are listed. That's probably because the users with required role for...
Hi folks, Hope you can help! I'm looking for a way to copy field entries I have in a custom table into an incident form, but ideally I'd want to be able to copy the entries and not save them/create a record, more so they appear within the fields and ...
i want to know about Reverse If false condition?
Hi everyone,I created 3 database views on my DEV instance and it works fine.But I get many errors while installing this update set on another instance : "Could not find a table field referenced in this update" as if all columns in the database views ...
Hello SN Community All of a sudden this morning, our SSO failed to redirect to our network login page. SSO is enabled and identity provider is set up as active and default and redirects to the native SN login page. Any ideas where else we can look (I...
Hi Team, How to get group name of a particular user Thanks.
Hello - I have an inbound rule that converts forwarded emails to incidents based on contents of the email's subject. If I manually forward an email to the instance, this is working perfectly. We just upgraded to Kingston this week, and until the up...
Is there a way to add delegate access to the Portal only view? I am very new to ServiceNow (Jakarta version) and I'm not sure what the best way of doing this would be. Thanks in advance for your help. Regards, Lindsey
I have a Category of Software and a list of applications defined in the Subcategory. These are configured via Choice List. I want to remove one application from the Subcategory list when a specific Company is selected. I have done something similar ...
Hi Team, How to create a new incident from background script. Thanks Prakash
Hi, Can any one please explain about Query , Display BR's along with one Script example
Need help, as I have been struggling with this problem for a while. We have the need to allow our telecommunications technicians to consume parts from an incident, so that they are linked to the incident number, rather than the user or assigned ass...
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