template_editor & template_editor_group roles
Could somebody please tell me how template_editor & template_editor_group roles work? how works each one?Many ThanksJoel
Forum Posts
Resolved! 'undefined' value on an empty array element
Dear folks, I’m working on a workflow in which I’m collecting a list of user selected options in an array of a predetermined size. So if the Array_A holds a maximum of five elements, but the user only selects three options I’m using a branch to pass ...
Resolved! not able to publish the workflow
Hi, I have checked out a workflow and not able to publish it. The only options I can see are 'New Workflow', 'Open Existing', 'Copy' and 'Workflow Canvas Help'. Please let me know how to publish this workflow.
Resolved! Font colour on Variable annotation
Hi thereSince our upgrade to New York, the 'More information' section of all catalogue items on the Service Portal has been changed to white, which is the same colour as the background of the page. This makes it unusable. The expanded 'help' section ...
Resolved! Which database table contains KB permalink information?
Which database table contains KB permalink information?
Resolved! Send a workflow notification to the person set as the SC Task Assigned To
I am trying to send a simple notification at the end of a workflow to the individual set as the assigned to on the catalog task, however, it does not appear to be sending out. Hoping someone can point me in the right direction. The script I currently...
How to export a trend chart to excel
I created a trend chart and now need to export it into excel or put the average count on the bars and not in a grid below.ThanksDenee
Resolved! Copy attachment to Approval
In one of our workflows, we have a task and then an approval. I need help copying the attachment from the task to the approval so the attachment gets included in the approval email. Can anyone help me with the script?
Resolved! How to getMyGroups in scoped application
Hi, How to get my all groups in scoped application. I am getting error below Server JavaScript error Cannot find function getMyGroups in object com.glide.script.fencing.ScopedUser@1ac4a90. I am writing an encoded query to get my group is there any ...
How to I recalculate availability for all Service Offerings / Service Commitments for the past year?
Currently there is an out of the box scheduled job that runs every morning at 2:00 AM that recalculates availability for the past day. We've recently made some changes to the schedules that are utilized by our Service Commitments, and need to recalcu...
Resolved! Not able to export reports/lists.
A particular ITIL user is not able to export reports/lists. He is able to build, run and get the report until the dialog box that says Download.Once clicked on download, the page turns white and redirecting to https://xxx.service-now.com/sys_attachme...
Resolved! Change Request >> Proposed Change
Does anyone know how to add Proposed changes to a Change Request? The docs show to add them in a Proposed change section / fields, but I do not see that section or fields anywhere on the form.
Resolved! WHERIS 'Additional Comment' value? (Setting up the SLA Response - Close Condition).
Hi team, I am trying to build a trigger for the 'Close condition' for a Response SLA. Close Condition is.. Assigned to is not empty & a Customer-Visible work-note entry is made (i.e. Additional Comment (Customer Visible) work-note entry). i.e. The SL...
Caller change/update after submitting record
Good morning, Several of my itil users have noticed that if a Incident ticket is created and submitted with one caller and the caller needs to be changed later it is not possible. How do we fix this issue? karen
Resolved! catalog requested item approval notification email template not pulling in requested_for
On the legacy ootb email template= request.itil.approve.role -used for our catalog Request (vs requested items) approvals, the usage of ${requested_for} works to pull this into the notification email. however, for approval requests of a Requested ...
