RITM not created from Request
Hi, In one of our cases, a request has been created but no RITM. We searched all the possible reasons with no luck. Please suggest why this issue happens and where to check to find the root cause? Thanks
Forum Posts
Automatically assigning ticket to myself, if the ticket is not assigned to anybody
Hi all, I have a requirement such as, If the ticket is not assigned to anybody with in four hours based on created time then the ticket needs to be get auto assigned to myself. For example, My assignment group name is service desk group and along wit...
Resolved! How to generate incident number after submit the form?
Hai
reactivated deleted AD accounts
We currently sync our SNOW users with our AD accounts nightly to ensure all new employees are added to SNOW automatically. We currently colase on the ObjectGUID as its the only field that is guaranteed to be different between users.When Security di...
I want to show a set of variables on Record Producer, where the number of sets can be dynamically increased.
I am working on a Custom Application. Here I have 2 tables, table A and table B. We are using a record producer to create a request in Table A. In the same record producer we have a set of variables containing 10 variables related to Table B. Curretl...
Resolved! Expense Line Advantages
Hi, what is the advantages of expense line ? why it is used? Thanks, Salma
Is it possible to use a record producer to create multiple ticket types?
Hi there, I want to create a high level record producer that has the ability to raise multiple ticket types. I have tried this using glidescript to no avail. What I'm trying to achieve is a record producer that works out what ticket type is require...
Resolved! How to trigger a notification to email from workflow?
I just wanted to trigger a notification through workflow whenever a new incident is created and assigned to a particular person. Thanks in advance...
Fix for GlideappVariablePoolQuestionSet is not allowed in scoped applications
Hi, I am a total noob at JS, and I am working with code out of the article below to copy variables from RITM forms to the description field on the REQ form. https://community.servicenow.com/community?id=community_question&sys_id=fa6fb6a9db58dbc01dcaf...
Rule base of Order guide not working on Service Portal
I have created multiple Order guide and deployed that on Service Portal . But Rule base is not working . Suppose there is one checkbox >> Hardware . On clicking Hardware checkbox , Hardware Catalog item is displayed but ehen I uncheck Checkbox >> ...
Showing SCTASK numbers with an email
I'm working on revamping our email notifications, as users don't like them - they show irrelevant information, yet also don't show the right information. We currently have 3 emails firing to the user when their request is submitted -: 1 - Request REQ...
Resolved! How to set value in List field?
Hi, The requirement is to create an emergency change from Incident and transfer some of the field values from Incident to Change Request. I need to get the value from list field "u_brands_affected" on Incident and set those values in CR's list field ...
Need resolution notes to show on the Service Portal
I need resolution notes to show on the request view on the Service Portal for the service portal users to see. So basically we would like to make sure the customer is receiving that as an update. Currently they are only seeing 'Additional comments' a...
Resolved! How can I create a report to check if requests are closed before due date?
Hi all, I'm trying to create a report to check if requests are fulfilled before due date. To do that I need to compare both close and due dates. I can compare both fields but I haven't managed to indicate that due date is just later than due date wit...
Resolved! Application and software definitions
Hello everyone, Attempting to work out definitions for the CI classes of 'application' and 'software' with-in our CMDB. Looking to see what others have done, to differentiate between the two classes. Currently, anything we have purchased for our bus...
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