World Clock Widget - How do add other locations to be displayed in a dashboard?
How do add other locations to be displayed in a dashboard?
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Resolved! What symbol do i use with sysparm to utilize multiple values in my statement? the carot is "AND" but what is "OR"?
What symbol do i use with sysparm to utilize multiple values in my statement? the carot is "AND" but what is "OR"? This works ok with one value as my test but I want to query and bring back records for 250 users based on the specific login IDs.https...
Business Rule to Avoid Duplicate Incidents?
We send our Anti-Virus alerts to Service-Now for automatic Incident Creations. We are now using a Cloud based product with is much more aggressive with reporting so alerts are now sent in real time. The problem is that the product is so aggressive th...
Integrating JD Edwards with ServiceNow?
Have anyone worked on some integration between these two systems? can you please share your thoughts? Thank you.
Count number of items on a Request
I want to try something, and not sure what the best approach would be. Today, we have all approvals for catalog items on the item level. But, we have complaints on the fact that approvers get many approvals for one Request.The current process auto-ap...
Resolved! Single Database or Multiple Databases?
Hello,There seems to be some confusion surrounding a ServiceNow instance and the database(s) involved. Is the instance truly one large database with views or with all Incident, Problem, Release, Change, Asset, and Configuration management differen...
Resolved! Check box variable checking via client script
Hi, I am trying to set a checkbox variable in the service catalog to true when you select a certain item. My code below: if (g_form.getValue('og_name') == 'Onboarding'){alert(g_form.getValue('active_directory'));g_form.setValue('active_directory'...
Resolved! Session has expired
Today a user reported ServiceNow keep drop him off, just stating "Your session has expired, please log in again" (or similar), I found that this is a known issue. Do you know guys if this was fixed? or is there another workaround for that? Thanks is...
Cell Edit Mode - 'Security prevents writing to this field'
I'm having an issue where a non-admin user cannot edit a field in cell-edit mode. They can edit it okay from the record, but not the list. On double-clicking on the cell, or clicking on the cell and hitting Enter, it just hangs. Selecting multi...
Update user data from AD
Hello,I was wondering if there is a way to update a user record in ServiceNow right after a change have taken place in Active Directory? I was wondering if it can be done in a script so that it can be executed though Java Console or any other way. O...
General requests
Hello ServiceNow community! I am looking for ideas, experience and/or advise for the following scenario.In our environment we would like to have a catalog item which will take care of "general requests" such as; a request for a new report, changes t...
Resolved! Can We Search on Data Within Task Variables?
Some of our catalog requests require the user to enter their name (and other important info) into variables that get included in the Request, RITM, and Tasks. Often times we need to find who the request is for. However, that information is contai...
Resolved! Deleting a Retrieved Update Set?
One of my developers marked a Development Application Update Set as "Complete" incorrectly.When I was pulling update sets it got Retrieved to our Production System. I don't want to commit it in Production, is there any harm in just deleting the retr...
Resolved! How can I provide access to the top-level domain and restrict access to specific child domains?
I am hoping someone can help with this dilemma - if it even is one. I'm relatively new to domain separation so I'm fumbling through this a bit. Right now, we have a domain structure that looks something like this: TOP|TOP/MSP (where MSP has acces...
Resolved! Fun with Bar Charts using Stacked Fields
The assignment I have is to create a report that analyzes survey responses we have received over time. Using a bar chart with stacked fields, it should end up looking like this: Y Axis = Total Count of Survey ResponsesX Axis = TimeGroup By = Week su...
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