Resolved! How can I control list view in reference field?
Hello, can I add attributes or something else to change list view in reference field? For an instance changing the Name column from first place to different place. Thanks!
Forum Posts
Resolved! Variable Table inquiry (sc_item_option & sc_item_option_mtom)
Hello, I was able to figure out how to query from the sc_item_option & sc_item_option_mtom But the results show the SYS_ID with the answers to the variable. not the actual question if that makes sense. Is their a way to query these tables or variabl...
Managing Incident templates
patch 9 jakarta We use templates in incidents and call records and have for some time. Somewhere along the way we lost an easy way to manage templates. A few versions back we used to have access to a list view of templates to easily move through th...
Resolved! Reply To in email client template
Dear community members, Good Day! Could someone please let me know what first field 'Reply To' in below email client template represents ? Thank you Naveen Dubey
Resolved! Always expanding on Order Guide "Options"
Is there a way to always expand the order guide "options" on the service portal ? aria-expanded="true" didn't seem to work. Any help appreciated.
How can I remove sensitive data from an Incident?
Still a noob with ServiceNow, so please bear with me. I had someone enter a password into "Additional Comments" and sent an email from the incident with the password in it. I have been able to remove the password from the email, but cannot seem to ...
Resolved! How to hide text under QR Code image
Hi, i would like to hide text under QR Code image 1.can i hide text under barcode image???? 2.Can i change QR code type to BAR Code type (||||) format?? If you please check it in my PDI, if you are with that UI Action: Show Barcode , UI Script...
Resolved! How to filter on Approval Group in sysapproval_approver table?
Hello, I have tried below queries but nothing seems to work. Please someone suggest me the right one. Thanks var approvals = new GlideRecord("sysapproval_approver"); approvals.addQuery('sysapproval', current.sys_id); approvals.addQuery('assignment_...
Resolved! Reference Field Showing Sys_ID Instead Of DisplayName
Guys, I already tried using setValue and setDisplay, both are not working correctly, It seems to be any bit detail I am not finding. It worked in other fields but not for category field. g_form.setValue('category', '7ab5be77dbacef406760000c8a961980')...
RITM 'opened by' field not populating when request is triggered through script
Hi all, I have a script include to trigger a catalog request based on some conditions. Everything is working fine(request is triggered, variables are set etc.) but the 'opened by' on the RITM is setting as blank. Any thoughts on how to set RITM field...
Resolved! Create Task by UI Action
I am trying to create a task via a UI Action on the Change Request form. The idea is that Change Manager can click on a UI action to quickly assign a task to resolver group with some pre-filled values like short description, description, priority, a...
Change Report Owner
I have several reports that were created by a person who has set them up to be shared with multiple people, and also scheduled them to be emailed. The person has left the company, and I would like to transfer the report to a new "owner" Is there a wa...
How to use switch in workflow.
I have a requirement, I have a field "Type of Request" which is a dropdown field in my catalog item.I have 5 type of request .Based on type of request I have different workflows. So i have used switch statement. But for first 2 request type it is wor...
How does Most recent discovery field gets populated on CI records.
Hi All, We have an integration with a third party inventory tool to populate SAM data [Computer, Software, Software Usage]. For computer data, we have a transform map to pull the records to push to the target table. With the transform map, we are als...
Resolved! how to get sys_id of multiple records ?
I would like to get sys_id of 100 incident records. Is there a table or any other way to get the list of sys_id for records
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