User have one or more roles ?

[Ashok kumar]

What type of user (persona) has clearly defined paths and workflows in the platform and have one or more
roles (ie itil and approver_user)?

[Riya Verma]

Hi @Ashok Kumar ,

Hope you are doing great.

Process owner haas clearly define path and workflows with one or more role  such as "itil" and "approver_user,".

They are assigned one or more roles that define their access and responsibilities within the ServiceNow platform. The "itil" role typically grants them access to IT Service Management (ITSM) processes, while the "approver_user" role allows them to approve or reject requests within specific workflows.