user is not active in user table

[chandan2212]

Hi Team , 

User is inactive in the user table and while doing activation we are receiving this error "the In order to prevent the logins, user must be locked out."(to make active lockout field make false and active make true). I am not able to active he user and in the AD server user is active .

Thanks and Regards,

Chandan 

[Nikhil Bajaj9]

Hi @chandan2212 ,

Invalid update means any script or BR is not letting it save. Try this sequence - 

First check all data are correct in this user record. Secondly:- 

a. Mark locked out as True and Active as false [unchecked] and save the record.

b. Navigate to this record again and this time - Make active = True and Lock outas false and save this record.

If still facing issue then let me know.

Regards,

Nikhil Bajaj

[chandan2212]

still i did not get any solution , if it possible can we connect via phone.