User is not available in Service Portal

[Vyanktesh08]

Hi Team 

User is available in sys_user table but not able to find In the Service portal while filling the form

[Sandeep Rajput]

@Vyanktesh08 Looks like you are trying to search the user on a user field either on a catalog item or a record producer. On such fields users are filtered using reference qualifier. You can either remove the reference qualifier or update it so that you can select additional users.

For more information on reference qualifier please refer to https://www.servicenow.com/community/developer-articles/reference-qualifiers-in-servicenow/ta-p/2765...

Please mark my response helpful and accepted solution if it addresses your question.

[AndersBGS]

Hi @Vyanktesh08 ,

You need to look into the field from a catalog item / Record producer perspective, and see if there are any reference qualifier since you can select the user. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders