User not able to see the knowledge base

suuriya
Tera Contributor

Hi Team,

 

I have faced a weird incident where the user is not able to view the particular knowledge base suddenly (like past 1 week) before that he can able to. when i checked the can read and can contribute of the knowledge base the user is part of the group which is mentioned in both and group is still in active but he is not able to view the knowledge base

No change in user profile as well in roles/grps

Please suggest me in which aspect i need to check or what might caused this issue

5 REPLIES 5

can you uncheck the Match all checkbox on your old one and retest.

 

thanks

Harshad