Hello, I have multiple Incident ticket alerts with the same issue in Service Now (SNOW). I would like to keep the one ticket and cancel the remaining duplicate tickets. But cannot find the option to cancel the duplicate tickets at once by selecting ...
Is there a way so that we can use g_scratchpad variable in catalog client scripts. Or we only have GlideAjax for fetching server side data on catalog client scripts.
How to reopen closed requests?
i want to fetch few groups in an array, after that if the change request is having approval for this groups the Approval automatically has to set No longer Required. so here how can i write an business rule, which will check the approval group, if th...
Dear all, I have 78 CAB groups, with varying 2 to 20 users per group. I need to assign the Approver role to these people. I have more groups than these, but the only thing that sets them apart is that they all have the type "CAB group". I was hoping ...
I am wondering if anyone has seen any sort of templates that could be used in a business analyst perspective to provide to customers/groups when gathering requirements for building out items in areas like the service catalog or changes to the inciden...
Need to add "additional comments" field to approval email notification. How can this be achieved? Thank you.
Please Post Workflow Interview Questions?
Hi All,I have created an attachment widget to use it as a variable in a catalog item. We are able to select the file but the file upload is not happening.Can anyone help me to identoiy the issue?HTML<div id="sc_cat_item" > ...
Hello, I need to copy attachment from Facilities Request (parent) to Facilities Task (child). I created a business rules on async for Insert and Update in Table Facilities Request Task with script GlideSysAttachment.copy('facilities_request', current...
I want insert hyperlink of a catalog item in notification through mail script in Servicenow.How to proceed further on this
Hi Team, In the catalog item form, I have a variable that refers to sys_user table. On selecting any user the display value comes out to be the user's name (see below screenshot). Requirement: Instead of the user's name, I need to display the ...
Hi, I have got a requirement wherein the short description field in Incident form should be limited to 80 characters. User who is typing should be able to type only 80 characters and when he/she types the 81st character, an error message should be ...
We have a catalog item (CI) for report requests. A question on this CI asks if the report is to contain HR data. If the answer to the HR question is yes, we have been asked to create a new HR case concurrent with the resulting RITM. In addition, we...
Hi all, I have i doubt, can we change the value of some field based on other field value change using oncellEdit() client script? For example, if i change the value in short description, can i add old short description to description.. such kind of s...
