At the moment projects "planned efforts" calculate 1day = 24 hours. This really hard for project managers and looking to change 8hr date. Is there any way to change "planned effort" same as business hours 1day=8hr?
Hi All, Was hoping I could get a bit of advice on how I could pull this off. My end goal is to be able to get rid of all white spaces and turn a string into all lowercase and want to see what might be the best way to do this with my current setup. ...
Morning, Isthere away of swtiching off the time worked timer? We are looking at using time cards and the way it all works and the reporting we can generate provides exactly what we want other than we want the time to be a manual field that is mandat...
We have basically two types of incidents. First, through proactive measure an monitoring tools we detected an issue and resolved it before the customer has noticed. The second type of incident is reported by the customer and they have been directly i...
We've been having this issue for some time and I haven't been able to get round to checking until this week. The problem is we have multiple user records being created from our LDAP import. For example see below:- A record seems to be created wit...
Hi guys,We have approvals for our 'Requests' and 'Request Items' on the catalogue.What is the best way to vew these quickly? So for example, an analyst is in a Task and needs to see very quickly who approved the overall Request and then the Request I...
Currently any incidents created by self service users has the "contact type" as "phone" which is our default value for the servicedesk. Is there anyway I can get this to change to our "self-service" option by default. On the self service view "contac...
Hi, We have set some business rules in incident table that schedule an event to be triggered in a few more days.According to the changes in the incident state, we may need to cancel the triggered event.How can i find the event related to the inciden...
Can someone give me the idea of what is the difference between the System Administrator(admin) id and personal system administrator id. And what is the best practice to when and where to use the admin account ?
I'm interested in knowing more about the new Event management feature in Eureka.For the Monitoring system - the one that is sending Alert messages to Svc Now - what data must it send to Svc Now so that it can recognize what Configuration Item the Ale...
Hi Experts I am trying to create a client script that has to run only on time in every Record.e.g. I have 2 fields, Field A and Field B , both are a reference type to the table users.The Client script I have created is OnChange which if the Field A ...
We have setup a SAML integration following the documentation on the wiki. The following is occurring:1. URL for ServiceNow instance loads and redirects to the IDP2. URL for the IDP loads3. Credentials are entered into the IDP4. Error message "Could n...
Some of the fields in the Template Editor form are grayed out but we also found out that the user also cannot access those fields when creating their own template. We have tried to change the ACL rules for save_as_template like we have seen on other ...
Hi all, Earlier I needed help figuring out how to import date/time values from Excel without changing them to some other timezone. In particular I needed the underlying date/time field values in the target table to match the date/time values in Exce...
I have an attachment because a picture is worth a 1000 words..... Issue is that when I log in as an Administrator I can go to Survey Response and see the questions for a specific survey. When I impersonate a person with survey_admin roles those fiel...