I have yes/no type fields with in catalog and i have also set default value as none by checking the tick box. Here i have a ui policy, where this yes/no field gets enabled when another field ("B") is chosen and user chooses yes or no. When user selec...
We have found the TaskSLA script include is modified, but that's very hard to revert back to OOB. Can anyone help me understand where exactly the code can be checked and what modifications can we make to make this corrected. Here is a screenshot whic...
Dear community, We have implemented LDAP authentication with read-only domain controler. At first, we had the problem that whenever the user tried to log in with the windows credentials the error "Could not find a valid certificate" appeared. After m...
Hi Everyone I was trying to make a variable of type UI Macro Read Only in the 'Variables Editor' of Requested Item Form but i couldn't find any solution.If any of you has tried the same and found a solution please let me know. Can any one suggest ho...
Hi All, I'm trying to loop through some major cmdb tables to replace an existing group with the new group, can anyone please list down the major tables in cmdb such as cmdb_ci, cmdb_rel_ci etc. As when I try to look for the tables related to cmdb, th...
Hello All, I'm working on a workflow for one of the catalog item. We have 2 catalog tasks which are created one after other. When Second task is cancelled it should create another task(same as first) and when I rollback to the first one in workflow...
I've been ask to create a Map of Incidents by location. Preferably with the number of Open incidents showing per location. I am still searching the community for answers . . . If you can point me to a How-To guide, I would appreciate it.
My question relates to first contact fix rates.I have been tasked with implementing a solution to track the volume of first contact fixes as they relate to incidents raised. A fundamental requirement is that the solution is automated, and no human in...
Hi All , Can someone help me with this email issue i am unable to resolve . Client asked me to create a new UI Action on Incident form called 'Convert to Task' , Clicking this button will convert a incident to TASK and all fields copied over to Tas...
I have been trying to find how does the 'Communicate workaround' and 'Communicate fix' work in the Problem module in Madrid version. I went through the docs.servicenow.com and found that when we click on communicate workaround link the problem number...
Hello, I have requirements to automatically populate Service Portal Catalog Item List Collector variable based on Select Box variable entry. I created relationship table u_teammate_position_profiles between Teammate Position and Teammate Profile Pos...
Hi, Can any one help me on the below query: If state is 'closed' then make all the fields read-only for all the users except 'admin'.how to achieve the same. Thanks in advance,
How to Display sp Modal Box or Text Box When click Reject Button at Approvals Widget? Scenario : When Click View All Approval at Approval, Displaying all approvals or requests ,Here when Click Reject Button Displaying sp Modal Box(Mandatory) or...
Hi All, Issue in Inserting a Record in 'io_set_item' table to create the relationship between hardware Catalog item and Variable Set through Business Rule. When the hardware catalog item is published from related link in the model record, I am tryi...
Hi All,i am using gliderecord in onload client script in scoped application. but it is not working show some error message "TypeError: GlideRecord is not a constructor"Thanks,Best regards,Pratap Ranawat
