On one of our catalog items on our Service Portal we would like to make it so the reference field for the configuration item only shows the CI's assigned to the user or a CI with an exact match. I understand how to get the list to only show CIs assig...
Dear community, Please help to resolve the issue. I was running the Scheduled Job in Dev and the script was incorrect, so even though it was a simple test it caused major issue with the test data. Please help how to make it go away how to revert to ...
I am observing 2 issues with check box controls in service now 1.after creating 2 check box control in sequence i am facing some string as"options " in serice portal. 2.in order to avoid this i am introduced a new label between 2 check box control,th...
Hello I added a custom condition 'conditionally approved' on Group Approvals. It is working on User Approvals But its not moving forward to other activity in Group Approvals. I need this to work in Group approvals as I need to get an approval from ...
Hi All, Do you know how to add more Font Awesome icons to service portal like picture
We are implementing a hardware refresh program and I am trying to create a catalog item using the order guides that we would send the users to to select their new hardware. One of the variables I have set up is a lookup multiple choice that uses th...
Hi All, I need to customize the tooltip coming on mouse over of preview icon of a reference field in portal end. I am not able to find any workaround in docs, google and community. As in the picture, I need to change the tooltip 'Click to preview ...
Hi all, I've got an onSubmit catalog client script to present a modal to redirect the user from our CSM portal to our old CMS portal. The logic determines if the user has Class = "sys_user" or Class = "customer_contact". If the user's Class is "sys...
We just implemented the ITBM module and one of the portal page had a widget nested within another widget. (See attachment). I found the portal widgets that runs on the page but I would love to know how this was done since I could see us applying this...
Is it possible to add domain separation to Standard Change templates? We use domain separation quite heavily, and would like to have Standard Change Templates that are approved in one domain, but not available in other domains. Can this be done?
Hello All, I have the below email script however, i will like to hide these fields (e.g Description etc) in the email notification when no value is provided. In the email notification, they should be hidden only when no value is provided. What is the...
Hello good day!I was wondering if there's a way you can set the max length of a certain variable through an on change script, if you can see the screenshot below, I'm trying to cut down the max length of the Job Title(string field) to 28 characters o...
Hi All, To calculate the license count, I have created the report on sys_user_has_role whose roles are ITIL or approver_user. But in the report if same user is a member of 4 groups with ITIL roles, 4 records are shown in report. How can I remove du...
Is it possible to check table names in Context menu Condition? for e.g. ( tablename != "new_call") please advice.
Hi, We have a requirement to implement case sensitive value for field. For example if the existing record has value "ABCD" and another user insert the value of same field as "abcd" or "ABcd", then the system should accept the value. But if we will a...
