Resolved! Would like to enable feedback and rating on knowledge articles
Would like to enable feedback and rating on knowledge articles
Forum Posts
How do I edit the 'More Options' menu on a request record
Hello, We are running Kingston and currently we can use a UI on the More Options menu from our Incidents to send an email. I am trying to find out where we can add the same UI on the request form. if any one can point me in the direction of the UI or...
Resolved! Is there a way to archive VTB cards on a guided or flexible board
Hi All, I have found many comments around archiving VTB cards but they all suggest it's only possible on Freeform boards. My question is; Is there a way of archiving cards on other types of VTB's (Flexible or Guided)?? If there isn't has anyone used ...
How do you create a requests metric for when an item is assigned to a user?
We need to track when a request is assigned to a member of our team, the use case is that we want to create a metric that all items are assigned within two hours of them being created. I believe this can be done easier with incidents metric field, I ...
Resolved! Can you limit Impersonator to specific users/groups as the target?
I had someone ask me the other day if we could grant the Impersonator role to an account, but limit the users that could be Impersonated. I know the Impersonator role prevents the impersonation of an account with the 'admin' role. So, there's a c...
Purchase Order and Transfer Order were Grey colored for Items in Source Request (UI Action in procurement task)
Hi All, Unable to create the Purchase Order and transfer order for the few catalog items(this catalog items are in the order guide). When the procurement task(OOB, source request workflow) is created for these items, there is a source request UI Acti...
Resolved! I am unable to search other fields in my CI reference field even when ref_ac_columns_search is TRUE.
Hi, So, I am working on updating my "CI" reference field, which is based off cmdb_ci so it allows me to search for a CI not only by the name (which is the "display value" right now on that table), but also add the ability to auto-complete search by f...
Resolved! Which csv import formats are allowed?
I have a csv file from another application that is apparently in utf-8-bom format. One of the fields will not import for some reason. When I convert to utf-8 and specify the data source property as 'charset=utf-8' it works just fine. Apparently I ca...
To use or not use two-step checkout that is the question...
My organization is currently using Kingston. We only have two service catalog items live on the service portal at this time. Neither uses the cart functionality. I have been tasked with setting up hardware and software catalog items using the cart an...
SLA Progress bars
Hello Folks , I have a requirement where in I need SLA progress bar to be available on incidents and all incident management list views and is displayed as follows (including the % elapsed time on list views): Green 0-75% Amber 76-90% Red 91-100%. A...
Hide Attachments in ServiceNow
Hi there,We're looking at hiding attachments in incidents so our clients cannot view internal attachments. Our internal users however can view these attachments.To describe the scenario - When an internal user attaches an email or a document in the a...
Resolved! How to capture the changes made in variables in activity log
How to capture the changes made in variables in activity log
Has anyone had form sections disappear after adding 'annotation'?
I was recently editing a configuration item form when the form header disappeared...Originally you could see two sections when you went to the form, one was the header for the form, which included a few key fields, and then another section called 'co...
what is the use of "var saveAndClose = true" in Oncell Edit client script
what is the use of "var saveAndClose = true" in Oncell Edit client script
Active is being set to False before the RITM is Closed.
the Active flag being set to False before the RITM is "Closed". i decided to run a Query for the records Active is false and State is Closed succesfull, closed cancelled , closed rejected (meaning the RITM is Still open) i have found many records. fe...
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