Hi, Is anyone using a solution in ServiceNow to track quality checks / audits of tickets? Our Service Desk would like to start doing this for their Incident and Request tickets and was wondering if there was a way to track the quality checks in Servi...
I have one scenario where I need to validate a plain text against a password(1-way encrypted) field. For example for resetting password we need to provide security answer as string and that matches with the value stored in backend database. We are us...
Hi there, I have a query on Approvals for Change, on our old London instance we had an option to add additional approvers to changes like below: Clicking the edit button would then allow us to add additional approvers. I want to add this to our Mad...
Hi there, I have a non-standard request catalogue item and I want to set the contact type to "self-service" when a request is raised. I've managed to do this with a on insert business rule, the slight difference is I only want to set this if the open...
Hi all, Please advise. My client implemented Change Management using London release. They want to expand geographically covering additional countries. For each country, they have they own CAB to review and approve change request....where the...
Hello, I am learning about how to best export data from CMDB, the intend is to be able to backup all of our CMDB data in an another storage (local file, or MID servers). So far I have used export sets that ServiceNow provides, which create an xml fil...
I'm sure I'm missing this, but I don't know the official way to bulk move assets between locations. I assume it's a standard SN feature. The issue: I have 100 computers in my warehouse, and I want to move all of them to another location/stockroom. ...
when I click on save button of problem form it’s moved to problem_list.do, I want form should be stay on same page after saving and don’t go on problem list. Any help will be appreciated.
This is very easy to explain but difficult to solve so apologies. Is it possible to have a way to have more than one caller for incidents? Our ServiceNow is not based on a single user, it is usually an external user and or the company they work for, ...
I have a workflow with several Catalog Tasks. These Tasks transition to a Join when they are complete. The Join transitions to a Wait for condition and then an end. I was wondering, if there is a was to handle situations where someone closes all the ...
Hello Everyone! i have a notification which should trigger when the event is triggered. The event is triggering with a business rule. Have checked and the business rule is working fine and the event is being triggering. But in the events log if i ch...
I think I may be making this more complicated than I should, so I'm throwing this out to the experts. I have a request item that contains several variables that feed into a series of approvals. The first variable question is a string that we've calle...
Hi All, I would like to 'Add Tag' to an incident record from server side script (based on a REST API call) which can be done manually as below: Could you please confirm the steps required? Also, all the mandatory fields of all the tables where recor...
Dear community members, Good Day! I am working on integration using flow designer integration hub. I am updating (PUT) a record in third party application based on some inputs. Now the issue is in response I am getting an error status code 406. I tri...
Hello SN Community, I'm having a difficult time trying to export a list of users that are in an assignment group. Anyone have any ideas? What I've tried so far: 1 - I've went into the group itself, went to the group member tab, but it will not ...
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