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Can you export multi-row variable sets to excel doc?

While I do like the multi-row variable sets being visible on the RITM record there is an additional requirement that has come up from one of the service owners that would help their fulfillment teams to complete their work faster. The service owner w...

Mitch B by Tera Contributor
  • 1914 Views
  • 6 replies
  • 1 helpfuls

Service Catalog Templates?

I am wondering if anyone has seen any templates that can be used from a business analyst perspective to provide to business units to give them a template to complete when working to build service catalog items or something along those lines.

Marc43 by Kilo Expert
  • 4774 Views
  • 2 replies
  • 5 helpfuls

Resolved! How to change the Service Portal Order guide widget options

Hi All, We have an issue where we're using a depreciated SC Order Guide widget which does not include the attachment option. We have a newer version of this widget that not only includes the attachment option but also seems to break up the order guid...

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Jar by Tera Expert
  • 1723 Views
  • 2 replies
  • 5 helpfuls

Resolved! approval person name on the portal

I am trying to add the person's name beside the waiting for approval on the service portal page like " Waiting for Approval: Nihanth Allada" I tried to do some enhancements on the Request Item Workflow Stages. But nothing seems to work out for me

CMDB CI status is set to numeric value

Hi All - We have been noticing a lot of our CIs in CMDB have numeric value in the Status field.  Instead of "Installed" it is showing as "(7)".  Kindly refer to attached screenshot. Would you know any possible reason this could happen? Appreciate the...

How to get the previous value of the field in Business rule?

We want to update the value of the current field  depends on the value of the previous field .       (function executeRule(current, previous /*null when async*/) { var v = new GlideRecord('u_meeting_booking_details'); var prev1= previous.getvalue("u_...

@Mentions - Query/Filter

How do I create a filter/query of all work items in Service Now where my name is called out (i.e. @Mentions) in the Activity Log/Notes. Which field should I use to call out @Mentions in my filter/query

Ailene by Kilo Explorer
  • 2833 Views
  • 3 replies
  • 1 helpfuls

Resolved! Follow-the-Sun On-Call Scheduling

Does anyone know of any good documentation on setting up a Follow-the-Sun On-Call scheduling?  The documentation talks about it being possible, but actually setting that up is missing or very difficult to find.

sgmartin by Kilo Guru
  • 4706 Views
  • 7 replies
  • 3 helpfuls

Resolved! Fetch the problem records which are inactive and having the Incidents in related list with incident related data like number and short description using background script

Hi All,   I need to fetch the problem records which are inactive and  having the Incidents in related list using background script where i need to display the incident number and short description after execution of the background script.Any help wou...

Divi by Mega Guru
  • 1198 Views
  • 4 replies
  • 2 helpfuls

Resolved! g_form.setValue() pulls a blank value instead of the called value

Hey, team. I have a basic question, and I feel like I'm probably missing something super basic / simple.    I threw a simple script together:    function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } ...

Venjamin by Tera Contributor
  • 1905 Views
  • 5 replies
  • 6 helpfuls