User not getting added to AD groups

[Raj Rudra Chat1]

Hi All,

We're facing an issue in our customer environment wherein a user is not getting added to the required AD groups. 

Currently we have a flow for the same wherein we are taking the user input for role they require and based on that, they will get added to the respective AD group.

What we're noticing is that the flow is erroring at a step where it is taking all values from user while raising the request through the catalog form, including the role they require but then it stops. The error is replicable in subprods. I checked the flow logs but they're not really helpful.

One thing I noticed is that the company field for the user profile is empty when the form is getting submitted. 'Company' field is one of the values but it gets autopopulated. However, there is a record in core_company for the corresponding company(for instance if company record in core_company table is Xyz and the company value in user profile is "XYZ**********".

Could this be the root cause for the user not getting added ? Or something else which I'm missing maybe ? Pardon me if the wording seems confusing.

[Abbas_5]

Hello @Raj Rudra Chat1,

Please refer to the below link:
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/orchestration-ac...

If it is helpful, please mark it as helpful and accept as correct solution.

Thanks & Regards,

Abbas Shaik

[Raj Rudra Chat1]

Hi Abbas,

Thanks for the reply !!

Could you please also provide a documentation link for flow designer as we're using flow designer in this scenario and not workflows ?

[Raj Rudra Chat1]

Hi All,

The issue has been resolved now. Seems that it is intermittent.

Regards,

Raj