user unable access sub menu view the filter navigator

[Purushotham9963]

user unable access sub menu view the filter navigator

Hi ,

user unable access sub menu view the filter navigator

customer service is the main menu , under that he is not able to access the cases menu 

[Dr Atul G- LNG]

Hi @Purushotham9963 

What or whom you refer here as user? Does the user has all required access like ITIL or related module access.

[Purushotham9963]

Hi ,

After adding ITIL and one of role from module also having same issue 

[Dr Atul G- LNG]

To see the case menu in the navigator a user must have :

sn_customerservice_agent or related role. Please check once and give the required role.

[Purushotham9963]

i want to access to sub menu Cases,