user unable access sub menu view the filter navigator

Purushotham9963 · ‎11-13-2023

Hi ,

user unable access sub menu view the filter navigator

customer service is the main menu , under that he is not able to access the cases menu

Dr Atul G- LNG · ‎11-13-2023

What or whom you refer here as user? Does the user has all required access like ITIL or related module access.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Purushotham9963 · ‎11-13-2023

Hi ,

After adding ITIL and one of role from module also having same issue

Dr Atul G- LNG · ‎11-13-2023

To see the case menu in the navigator a user must have :

sn_customerservice_agent or related role. Please check once and give the required role.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Purushotham9963 · ‎11-13-2023

i want to access to sub menu Cases,