User variables in subject and body are showing sys_id instead of name in Send Email of Flow Designer
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01-06-2026 07:05 AM - edited 01-06-2026 08:01 AM
When testing the email being sent in the flow of a catalog item, they are showing the sys_id instead of the names of the users in both the subject and body. They are reference variables.
EDIT: Once I removed the variables, saved, and then added them again, it finally displayed the names instead of the sys_id.
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01-06-2026 08:09 AM
Okay so I think the problems was with instance bug OR refrence issue of that variable...
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01-06-2026 08:43 AM
Hi @mgraden !!
This occurs due to a Flow Designer cache/reference refresh issue.
Re-adding the reference variables forces the flow to refresh and correctly resolve display values instead of sys_id.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for.
Thank You
