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User with no role is not able to approve request

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gayatri38
Giga Guru

‎12-08-2023 08:31 AM - edited ‎12-08-2023 08:50 AM

When a request is submitted, it goes to manager's approval. And the manager has no role. hence he is not able to approve the request from :

1) Portal - /sp?id=form&table=sysapproval_approver&sys_id=${sys_id}&view=sp

2) Native - my approvals is not visible

 How can this be solved?

 

Thanks in advance.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-08-2023 08:58 AM

Hi @gayatri38 

 

A user without any role is end user, means  view / create the request and incident but to approve the user need specific the approver role or ITIL role.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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2 REPLIES 2

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jMarshal
Mega Sage

‎12-08-2023 08:53 AM

I'm pretty you need "approver_user" to do approvals.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-08-2023 08:58 AM

Hi @gayatri38 

 

A user without any role is end user, means  view / create the request and incident but to approve the user need specific the approver role or ITIL role.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************