Users are not able to access the reports

[nandini29]

Hi, 

We noticed that some users are not able to access the reports and they are geeting "Access to this content is denied by report view field acl"

when we checke dthe acl all the relevent roles are already avaibale for the effected user

Can someone has any idea on this?

Thanks,
Nandini

[Dr Atul - LNG]

Hi @nandini29 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1639061

[Ankur Bawiskar]

@nandini29 

seems your report has some dot walking and it's being blocked

see this

User cannot see dot walking field in report (user have ACL on base table), Error: "Access to this co... 

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[Tanushree Maiti]

Hi @nandini29 

Please check the ACLs on the table where the reports are created.

If a Report View ACL already exists, verify which role is configured in the ACL. You can resolve the issue by either of the following methods:

1. Add the appropriate role to the Report View ACL based on the end user's role (for the user who is unable to view the reports).
2. Assign the role specified in the Report View ACL to the affected user.

If a Report View ACL does not exist, create one, add the required role to it, and assign the same role to the user.

You can check this KB : KB1639061 Troubleshoot report_view ACL access-denied errors on reports and dashboards