Users are not able to login to DEV via SSO. They are all using local login at this time

C_S3
Tera Contributor

‎06-20-2024 10:12 PM

Hello All,
Recently we cloned down our instances and from then Users are not able to login to DEV via SSO. They are all using local login at this time. Whenever they try to login through SSO, they see Successfully logout page.

Any help would be appreciated.
Thank you!

ChandniShah_0-1718946692344.png

 

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SN_Learn
Kilo Patron
Kilo Patron

‎06-20-2024 10:20 PM

Hi @C_S3 ,

Export the user record in XML from prod and import it into the DEV.

 

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Sandeep Rajput
Tera Patron
Tera Patron

‎06-20-2024 10:22 PM

@C_S3 Please refer to these support articles from ServiceNow and see if they address your issue.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1207092

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0817400

 

Hope this helps.

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